Unified Communications

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Definition

A suite of integrated business communications services. These services can be offered through an integrated platform or as several products with a similar user interface. Unified Communications include a wide range of real-time and non-real-time applications like voice, chat, text/SMS, presence monitoring, video and web conferencing, email, and fax. Unified Communications has become a marketing buzzword that is often used interchangeably with UC&C, UCaaS, and unified messaging. See the other definitions to note the differences between these terms.

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