Back to the Glossary


Interactive Voice Response. Automated technology that allows your callers to use keypad dial-tones (see DTMF) or their voices to select from a menu of options. This technology is usually helpful in directing these calls to most appropriate member of your team.

Related Terms

Latest Posts

Jive’s Hosted VoIP

Jive Sponsors Women in the Channel Event

An Introduction to VoIP Enterprise Key Words

Blog Categories

Have any Questions?

Contact a Jive Specialist