Dial Plan

AKA Call Flow or Call Tree

Definition

A dial plan lets you create a specific call path within your phone system. Calling a certain number will trigger that routing plan, usually on a busy/always/no answer basis. You can configure a dial plan to automatically reroute calls to other targets besides the phone associated with the number—like an auto attendant, menu, custom greeting, call queue, voicemail box, cell phone number, etc.).

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