A call flow editing tool unique to Hosted VoIP solutions. Instead of calling a technician, a dial plan editor lets you map out your call flows and make real-time changes by yourself using an online user portal. Dial plan editors allow you to set up wait times or direct calls to specific voicemail boxes, auto attendants, and ring groups.
When customers call a business help line, they expect solutions, and they want them yesterday. But more importantly, they want to feel like they’ve made the right choice when they chose your company. Discover what tools and techniques you can use with a VoIP dial plan to deliver an efficient and effective customer experience.continue to full article
Call routing for any organization is always changing. Staff come and go, people take different positions—or switch departments entirely—and office locations can change as well. Which means your phone numbers and extensions constantly need updating. And who would know what needs changing better than you? That’s why Jive gives customers complete dial-plan control with our […]continue to full article