Call Queue

Back to the Glossary

Definition

A feature that uses an Automatic Call Distributor (ACD) to place incoming calls in a prioritized order, or queue, and assigning that order to a specific phone line (referred to as an “agent”) or group of lines.

Latest Posts

From AACC/ACUTA: Students and Staff Not only Deserve the Best Tech, They Expect it.

Does your phone system lose customers? Take the quiz.

VoIP: Poised to Change the Business Industry

Blog Categories

Have any Questions?

Contact a Jive Specialist