Back to the Glossary


A phone feature that allows you to join in on an existing phone call, usually to assist in answering questions, clearing up information, or closing a sale. In barge mode, both the customer and the agent can hear you, creating a three-way conversation. Barge is one of three possible call-monitoring modes (see Spy and Whisper for the other two).

Latest Posts

Meeting Customer Expectations: 4 Phone System Features that Help

TCO Analysis for Mid Market Business Phone Systems

We Are Agile

Blog Categories

Have any Questions?

Contact a Jive Specialist