Back to the Glossary


A phone feature that allows you to join in on an existing phone call, usually to assist in answering questions, clearing up information, or closing a sale. In barge mode, both the customer and the agent can hear you, creating a three-way conversation. Barge is one of three possible call-monitoring modes (see Spy and Whisper for the other two).

Latest Posts

Jive’s Big Entrance at Channel Partners 2015

Valuable VoIP Tips

The Power of Customer Support

Blog Categories

Have any Questions?

Contact a Jive Specialist