This page allows you to set target goals for the number of unattended contacts in a queue on the system. When the number of unattended contacts in any queue exceeds the warning and critical thresholds, visual notifications display within the Real Time page (both the All Queue Stats and Queue Details views).
To access real time data, hover over the left navigation menu and then click Manage.
In order to access the Manage page in Jive Contact Center, you must have super admin permissions given to you by a system admin.
Service Level Agreement.
Enables warning and critical notifications within the Real Time page (both the All Queue Stats and Queue Details views).
Number of unattended contacts in any queue required to trigger the warning notification ().
Note: Value must be greater than 0 and less than the Critical threshold.
Number of unattended contacts required in any queue to trigger the critical notification ().
Note: Value must be greater than 0 and the warning threshold.
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