This page displays queue usage as it relates to pricing for Jive Contact Center. It displays your month to date usage as well as your average monthly usage so that you can evaluate available pricing tiers.
To access real time data, hover over the left navigation menu and then click Account.
In order to access the Account page in Jive Contact Center, you must have super admin permissions given to you by a system admin.
Note: Charges are only applied for the time a call spends in a queue (unattended) and the time the contact spends with an agent (attended). There are no charges for wrap time or calls that did not originate within a queue.
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