Update Salesforce Integration
In order to complete setup, you must have Manage Call Centers permissions within Salesforce. These permissions are found under the user’s Profile > App Permissions > Manage Call Centers.
1. Go to Setup > Customize > Call Center > Call Centers.
2. Click Edit for the Jive CTI Adapter.
3. Update the CTI Adapter URL with:
4. Change the softphone dimensions:
a. Softphone Height: 600px
b. Softphone Width: 200px
5. Click [Save].
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