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Yealink W52P (Base)

This base station is compatible with the Yealink W56H cordless handset.

You do not need to dial any numerical prefix before dialing an extension or external number. Simply dial the extension or 10 digit number.

Pair Your Handset(s)

Up to eight handsets can be paired with this base station.

1. Press the OK key.

2. Select Settings > Registration > Register Handset.

3. Select the Base.

4. Press the OK key and then enter the Pin: 0000.

Note: If this pin is not accepted, or if registration fails, contact Customer Support for assistance.

Assign a Line to Your Handset(s)

Each handset that is paired with this base station can be assigned a unique line.

Step 1: Add Lines to the Base Station

1. From the admin portal, click Devices in the left sidebar.

2. Click the Yealink W52P that requires additional lines.

3. From the Button Configuration tab, select LINE and then choose the desired line.

4. Repeat step 3 for each additional line.

5. Click [SAVE].

Note: You must power cycle the base station to apply any changes made to its settings.

Step 2: Assign a Line to Each Handset

1. On the handset, press the OK key.

2. Select Status > System Status and then write down the phone’s IP Address.

3. Open an incognito window in Google Chrome, type the IP address into the address (URL) bar, and then press Enter on your keyboard.

Note: If the web UI does not load, enter https:// before the phone’s IP address.

4. Enter the Device Admin Password. You can find this password within the Jive Administration Security tab.

5. Go to Account > Number Assignment.

6. From the Incoming Lines tab, assign a Line No. to each Handset No. This will be the line used for inbound calls.

7. From the Outgoing Lines tab, assign a Line No. to each handset. This will be the line used for outbound calls.

8. Click [Save].

Note: You must power cycle the base station to apply any changes made to its settings.

Call Forwarding

1. Press the OK key.

2. Select  > Call Forward.

3. Enable the desired forwarding type.

  • Always: Forwards all incoming calls.
  • No Answer: Forwards all unanswered incoming calls.
  • Busy: Forwards calls that arrive when you’re already in a call.

Note: Call Waiting must be disabled (Menu > Features > Call Waiting) to enable Call Forward Busy.

4. Enter the internal extension or external number to which calls will be forwarded.

5. If you selected No Answer, enter how many rings to wait before forwarding.

6. Press the Save softkey (to disable call forwarding, disable the forwarding type).

Do Not Disturb (DND)

Enabling DND stops your phone from ringing and sends all incoming calls directly to voicemail.  Calls are logged in your Missed Calls.

1. Press the OK key.

2. Select  > Do Not Disturb.

3. Use the left/right arrow keys to enable/disable.

4. Press the OK key.

Voicemail Access

1. Dial *99.

2. Dial your password (default 0000).

Speed Dial

This device does not support this feature. 

3-Way Calls

1. While on an active call, press the Options softkey.

2. Select Conference.

3. Dial the internal extension or external number to add to the conference.

4. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.

5. Press the Conf softkey.

Warm Transfer

Places a current call on hold and allows you to speak with the other party before transferring the call to them.

1. While on an active call, press the Options softkey.

2. Select Transfer.

3. Dial the internal extension or external number.

Tip: To cancel a warm transfer, press the End softkey. This will take you back to the original call.

4. Speak with the destination party.

5. Press the Transfer softkey.

Blind Transfer

A blind transfer routes a call to another party without speaking to them first.

1. While on an active call, press the Options softkey.

 

2. Select Transfer.

3. Dial the internal extension or external number.

4. Press the Transfer softkey before the call dials out.

Tip: To transfer a call directly to voicemail, dial 0 + extension.

Hold

1. Press the Options softkey.

2. Select Hold.

3. Press the Resume softkey to retrieve the call.

Modify Ringtone

1. Press the OK key.

2. Select  > Audio > Ring Tones > Melodies.

3. If there are multiple lines assigned to the device, scroll to the line you wish to modify.

4. Use the left/right arrow keys to select the desired ringtone (highlight to sample ringtones).

5. Press the Save softkey.

Note: This device does not support silent ringtones.

Presence Monitoring

This device does not support this feature.

*Softkeys are buttons located around the display whose function changes depending on the context. These keys are managed by your system administrator.

See a feature you don’t understand? See our phone feature glossary.

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward Busy*
  • Call Forward No Answer
  • Anonymous Call Rejection
  • Intercom (* + ext)

*Call waiting must be disabled.

  • Hold
  • Multi-way Calling
  • Reject
  • Call Waiting
  • On-hook Dialing
  • Speakerphone
  • Stutter Tone

User Interface Features

  • Call Logs
  • On Device Directory
  • Adjustable Ringer Volume

 

Feature Keys

  • 5 SIP Accounts*
  • 5 Dedicated Line Keys

*Supports 4 active calls.

  • Voicemail Button
  • Mute Button

Display

  • Message Waiting Indicator (MWI)
  • Caller ID (CID)

 

  • Time/Date Display
  • On-Screen Message Display

Network & Provisioning

  • One Touch Activation
  • On Device Ethernet (PoE)
  • Secure Provisioning
  • Cisco Multicast
  • Web Interface Provisionable

Hardware

  • Wireless Handset
  • Wired Headset

Before you begin:

  1. Verify a device profile has been created.
  2. Verify the phone’s MAC address has been assigned to the device profile.

From the Handset

1. Press the OK button.

2. Select Status > System Status and then write down the phone’s IP Address (it may scroll to display the entire address).

3. Open an incognito window in Google Chrome, type the IP address into the address (URL) bar, and then press Enter on your keyboard.

4. Enter the Device Admin Password. You can find this password within the Jive Administration Security tab.

Note: If this password is not accepted, contact Customer Support for assistance. 

5. Go to Phone > Auto Provision.

6. Enter http://‹domain›.onjive.com/p for the Server URL.

Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).

7. Click [Confirm] > [Auto Provision Now].

8. Click [Yes] to reboot.

Note: Once your phone reboots, you must manually power cycle the device as well to apply its provisioning settings.

Reset Secure Provisioning

After a factory reset on a phone, you’ll need to reset secure provisioning from Jive Administration as well so it can reconnect to Jive.

1. Click Devices in the left sidebar.

2. Click the device that needs secure provisioning reset.

3. From the Hardware tab > Reset Secure Provisioning, click [RESET].

Below is a list of compatible accessories for your device supported by Jive.

Significantly extends the wireless coverage area between the base station and cordless handsets.

Yealink has discontinued this accessory and is no longer providing firmware updates. Jive has limited ability to support this device.

Significantly extends the wireless coverage area between the base station and cordless handsets.

Two RT30 repeaters can be cascaded to further increase your coverage area. 

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