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Yealink CP960

You do not need to dial any numerical prefix before dialing an extension or external number. Simply dial the extension or 10 digit number.

Call Forwarding

1. Tap the Setting softkey.

2. Scroll to Features, then select Call Forward.

3. Turn on the desired forwarding type.

  • Always: Forwards all incoming calls.
  • No Answer: Forwards all unanswered incoming calls.
  • Busy: Forwards calls that arrive when you’re already in a call.

4. Enter the internal extension or external number to which calls will be forwarded.

5. If you selected No Answer, enter how many rings to wait before forwarding.

6. Tap (to disable call forwarding, turn off the forwarding type).

Tip: While your phone rings, tap the Forward softkey to forward the incoming call to another person.

Do Not Disturb (DND)

Enabling DND stops your phone from ringing and sends all incoming calls directly to voicemail. Calls are logged in your Missed Calls.

1. Tap the Setting softkey.

2. Scroll to Features, then select DND.

Voicemail Access

1. Dial *99.

2. Dial your password (default 0000).

Speed Dial

There are 4 additional DSS keys that are programmable as speed dials. To access your contact list, swipe left to right on the home screen.

1. Press .

2. Change the Type to Speed Dial.

3. Enter a Name and Number.

4. Tap .

3-Way Calls

1. While on an active call, tap the More > New Call softkeys.

Tip: To add multiple members at a time, tap Invite. Members will be added automatically when they answer.

2. Dial the internal extension or external number to add to the conference.

3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.

4. Tap the Merge Calls softkey.

Warm Transfer

Places a current call on hold and allows you to speak with the other party before transferring the call to them.

1. While on an active call, tap the More > New Call softkeys.

2. Dial the internal extension or external number.

3. Speak with the destination party.

Tip: To cancel a warm transfer, look for the Cancel or EndCall softkey. This will take you back to the original call, or allow you to resume.

4. Tap Transfer, then tap the original call.

Blind Transfer

A blind transfer routes a call to another party without speaking to them first.

1. While on an active call, tap the More > Transfer softkeys.

2. Dial the internal extension or external number.

Tip: To transfer a call directly to voicemail, dial 0 + extension.


1. Tap the Hold softkey.

2. Tap the Resume softkey to retrieve the call.

Tip: If multiple calls are on hold on a single line key, use the arrow keys to switch between the calls then tap the Resume softkey to retrieve the desired call. If more than two calls are on hold on a single key, an indication will appear on the display, for example “2/3” shows that this is the second call out of three calls.

Modify Ringtone

1. Tap the Setting softkey.

2. Select Sound > Ring Tones.

3. If there are multiple lines assigned to the device, select the line you wish to modify.

4. Select the desired ringtone (highlight to sample ringtones).

5. Tap .

Note: This device does not support silent ringtones.

Presence Monitoring

In order to presence monitor, you must have the feature enabled on your device by an administrator. If not enabled, contact your system administrator for assistance.

Note: The lines that you wish to monitor must be speed dial assignments on your phone.

*Softkeys are buttons located around the display whose function changes depending on the context. These keys are managed by your system administrator.

See a feature you don’t understand? See our phone feature glossary.

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward Busy*
  • Call Forward No Answer
  • Call Waiting
  • Anonymous Call Rejection

*Call waiting must be disabled.

  • Intercom (* + ext)
  • Hold
  • Multi-way Calling
  • On-hook Dialing
  • Reject
  • Speakerphone
  • Stutter Tone

User Interface Features

  • Call Logs
  • LDAP Directory
  • On Device Call Recording
  • HotDesking
  • On Device Directory
  • Adjustable Ringer Volume
  • On-Device Speed Dial Edit

Feature Keys

  • 30 SIP Accounts
  • Mute Button
  • On-device Speed Dial Edit
  • 30 Virtual Upper Multifunction Keys
  • Busy Lamp Field (BLF)


  • Caller ID (CID)
  • Message Waiting Indicator (MWI)
  • Color Display
  • Busy Lamp Field (BLF)
  • Touch Screen
  • Time/Date Display
  • On-Screen Message Display
  • Shared Line Appearance

Network & Provisioning

  • On Device Ethernet (PoE)
  • One Touch Activation
  • PC Connection
  • Bluetooth Support*
  • Secure Provisioning

*Not officially supported by Jive.
**WiFi Encryption/Modes:
– 64/128/152-bit WEP
– 802.11 a/b/g/n

  • Cisco Multicast
  • Polycom Multicast
  • Web Interface Provisionable
  • WiFi Support**


  • External Microphones*

* Wireless satellite mics (sold separately or as a bundle from Yealink)

Before you begin:

  1. Verify a device profile has been created.
  2. Verify the phone’s MAC address has been assigned to the device profile.

From the Web Interface (Web UI)

1. Tap the Menu softkey.

2. Select Status and then write down the phone’s IP Address.

3. Open an incognito window in Google Chrome, type the IP address into the address (URL) bar, and then press Enter on your keyboard.

4. Enter the Device Admin Password. You can find this password within the Jive Administration Security tab.

Note: If this password is not accepted, contact Customer Support for assistance.

5. Go to Settings > Auto Provision.

6. Enter http://‹domain› for the Provisioning Server.

Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).

7. [Press Confirm] > [Autoprovision Now] > [Yes].

Note: If the phone doesn’t automatically reboot, you must power cycle the device to apply its provisioning settings.

Reset Secure Provisioning

After a factory reset on a phone, you’ll need to reset secure provisioning from Jive Administration as well so it can reconnect to Jive.

1. Click Devices in the left sidebar.

2. Click the device that needs secure provisioning reset.

3. From the Hardware tab > Reset Secure Provisioning, click [RESET].

Below is a list of compatible accessories for your device supported by Jive.

Works as an audio input device for your conference phone, to provide optimal microphone placement and wider room coverage.


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