Support

VTech VSP601

You do not need to dial any numerical prefix before dialing an extension or external number. Simply dial the extension or 10 digit number.

Call Forwarding

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1. Press the MENU key.

2. Select Features > Call forward, select Line.

3. Turn On the desired forwarding type.

  • Always: Forwards all incoming calls.
  • No Answer: Forwards all unanswered incoming calls.
  • Busy: Forwards calls that arrive when you’re already in a call.

4. Enter the internal extension or external number to which calls will be forwarded.

5. If you selected No Answer, enter how many rings to wait before forwarding.

6. Press the OK softkey.

Do Not Disturb (DND)

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Enabling DND stops your phone from ringing and sends all incoming calls directly to voicemail.  Calls are logged in your Missed Calls.

1. Press the MENU key.

2. Select Features > DND.

3. Use the MENU key to turn DND On/Off.

4. Press the OK softkey.

Voicemail Access

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1. Dial *99.

2. Dial your password (default 0000).

Speed Dial

This device does not support this feature.

3-Way Calls

Warm (Attended) Transfer

Places a current call on hold and allows you to speak with the other party before transferring the call to them.

1. While on an active call, press TRANSFER.

2. Select A New Party.

Note: Select A Handset Party to transfer directly to another cordless handset (if available).

3. Dial the internal extension or external number.

4. Speak with the destination party.

5. Press the TRANS softkey.

Blind Transfer

1. While on an active call, press TRANSFER.

2. Select A New Party.

Note: Select A Handset Party to transfer directly to another cordless handset (if available).

3. Press the BLIND softkey.

4. Dial the internal extension or external number.

Tip: To transfer a call directly to voicemail, dial 0 + extension.

Hold

1. Press HOLD.

2. Press the RESUME softkey to retrieve the call.

Presence Monitoring

In order to presence monitor, you must have the feature enabled on your device by an administrator. If not enabled, contact your system administrator for assistance.

Note: The lines that you wish to monitor must be speed dial assignments on your phone.

Modify Ringtone

1. Press the MENU softkey.

2. Select User Settings > Ringers > Ringer Tone.

3. If there are multiple lines assigned to the device, select the line you wish to modify.

4. Select the desired ringtone (highlight to sample ringtones).

5. Press the Set softkey.

Note: This device does not support silent ringtones.

*Softkeys are buttons located around the display whose function changes depending on the context. These keys are managed by your system administrator.

See a feature you don’t understand? See our phone feature glossary.

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward Busy
  • Call Forward No Answer
  • Hold
  • Multi-way Calling
  • Anonymous Call Rejection
  • Call Waiting
  • On-hook Dialing
  • Speakerphone
  • Stutter Tone

User Interface Features

  • Call Logs
  • LDAP Directory
  • On Device Directory
  • Adjustable Ringer Volume

Feature Keys

  • 6 SIP Accounts*
  • Mute Button

*Supports up to 4 concurrent calls.

Display

  • Black & White Display
  • Message Waiting Indicator (MWI)
  • Caller ID (CID)
  • Time/Date Display
  • On-Screen Message Display

Network & Provisioning

  • PC Connection
  • Web Interface Provisionable

Hardware

  • VSP601 Wireless Handset
  • Wired Headset

Before you begin:

  1. Verify a device profile has been created.
  2. Verify the phone’s MAC address has been assigned to the device profile.

1. Press MENU.

2. Select Status Network and then write down the phone’s IP Address.

3. Open an incognito window in Google Chrome, type the IP address into the address (URL) bar, and then press Enter on your keyboard.

4.  Log in with: Username = admin and Password = admin.

Note: If this password is not accepted, contact Customer Support for assistance.

5. Go to Servicing > Provisioning.

6. Enter http://‹domain›.onjive.com/p for the Server URL.

Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).

7. Click [Save] > Reboot > [Reboot].

Note: Once your phone reboots, you must manually power cycle the device as well to apply its provisioning settings.

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