Support

VTech VCS752

You do not need to dial any numerical prefix before dialing an extension or external number. Simply dial the extension or 10 digit number.

Call Forwarding

1. Press the MENU key.

2. Select Features > Call > Call Forwarding.

3. Turn On the desired forwarding type.

  • Always: Forwards all incoming calls.
  • No Answer: Forwards all unanswered incoming calls.
  • Busy: Forwards calls that arrive when you’re already in a call.

4. Enter the internal extension or external number to which calls will be forwarded.

5. If you selected No Answer, enter how many rings to wait before forwarding.

6. Press the Save softkey.

Tip: While your phone rings, press the Forward softkey to forward the incoming call to another person.

Do Not Disturb (DND)

Enabling DND stops your phone from ringing and sends all incoming calls directly to voicemail.  Calls are logged in your Missed Calls.

1. Press the MENU key.

2. Select Features > Call > Do Not Disturb.

3. Use the left/right arrows keys to turn DND On/Off.

4. Press the Save softkey.

Voicemail Access

1. Dial *99.

2. Dial your password (default 0000).

Speed Dial

This device does not support this feature.

3-Way Calls

1. While on an active call, press the Conf softkey.

2. Dial the internal extension or external number to add to the conference.

3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.

4. Press Conf again.

Warm Transfer

Places a current call on hold and allows you to speak with the other party before transferring the call to them.

1. While on an active call, press the Transfer softkey.

2. Dial the internal extension or external number.

3. Speak with the destination party.

4. Press the Transf softkey.

Blind Transfer

A blind transfer routes a call to another party without speaking to them first.

1. While on an active call, press the Transfer softkey.

2. Press the Blind softkey.

3. Dial the internal extension or external number.

Tip: To transfer a call directly to voicemail, dial 0 + extension.

Hold

1. Press HOLD.

2. Press the Resume key to retrieve the call.

Modify Ringtone

1. Press the MENU key.

2. Select User Settings > Audio > Ringer Tone.

3. If there are multiple lines assigned to the device, select the line you wish to modify.

4. Select the desired ringtone (highlight to sample ringtones).

5. Press the Save softkey.

Note: This device does not support silent ringtones.

Presence Monitoring

This device does not support this feature.

*Softkeys are buttons located around the display whose function changes depending on the context. These keys are managed by your system administrator.

See a feature you don’t understand? See our phone feature glossary.

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward Busy
  • Call Forward No Answer
  • Hold
  • Multi-way Calling
  • Anonymous Call Rejection
  • Call Waiting
  • On-hook Dialing
  • Speakerphone
  • Stutter Tone

User Interface Features

  • Call Logs
  • LDAP Directory
  • Adjustable Ringer Volume

Feature Keys

  • 3 SIP Accounts
  • Mute Button

Display

  • Black & White Display
  • Caller ID (CID)
  • Time/Date Display
  • On-Screen Message Display

Network & Provisioning

  • Web Interface Provisionable
  • Bluetooth
  • On Device Ethernet (PoE)

Hardware

  • Wireless Handset
  • 2 Portable Microphones
  • Bluetooth Headset

Please contact Customer Support for assistance with provisioning this phone.

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