Support

Polycom VVX 1500

You do not need to dial any numerical prefix before dialing an extension or external number. Simply dial the extension or 10 digit number.

Call Forwarding

1. Tap the Forward softkey.

2. Select the desired forwarding type.

  • Always: Forwards all incoming calls.
  • No Answer: Forwards all unanswered incoming calls.
  • Busy: Forwards calls that arrive when you’re already in a call.

3. Enter the internal extension or external number to which calls will be forwarded.

4. If you selected No Answer, enter how many rings to wait before forwarding.

5. Tap the Enable softkey. To disable call forwarding, tap the Disable softkey.

Tip: While your phone rings, tap the Forward softkey to forward the incoming call to another person.

Do Not Disturb (DND)

Watch Video

Enabling DND stops your phone from ringing and sends all incoming calls directly to voicemail.  Calls are logged in your Missed Calls.

1. Press  to enable/disable.

Voicemail Access

1. Press .

2. Tap the Connect softkey.

3. Dial your password (default 0000).

Speed Dial

If enabled by your system administrator, your contact directory will be populated with all the lines on your system.

1. Press .

2. Tap Contact Directory.

a. To add a new contact, tap .

b. To edit an existing contact, select the desired contact and then tap the Edit softkey.

3. If you selected Add, enter the Name and the internal extension or external number in the Contact field.

4. Enter a Favorite Index. The contact with the lowest speed dial index will be associated with the Line 2 key for single touch dialing.

5. Tap the Save softkey.

3-Way Calls

1. While on an active call, tap the Confrnc softkey.

2. Dial the internal extension or external number to add to the conference.

3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.

4. Tap the Confrnc softkey again.

Warm Transfer

Places a current call on hold and allows you to speak with the other party before transferring the call to them.

1. While on an active call, tap the Transfer softkey.

2. Dial the internal extension or external number.

3. Speak with the destination party.

4. Tap the Transfer softkey.

Blind Transfer

A blind transfer routes a call to another party without speaking to them first.

1. While on an active call, tap the Transfer softkey.

2. Tap the Blind softkey.

3. Dial the internet extension or external number.

Tip: To transfer a call directly to voicemail, dial 0 + extension.

Hold

1. Tap the Hold softkey.

2. Tap the Line key to retrieve the call.

Tip: If multiple calls are on hold on a single line key, use the arrow keys to switch between the calls then tap the Resume softkey to retrieve the desired call. If more than two calls are on hold on a single key, an indication will appear on the display, for example “2/3” shows that this is the second call out of three calls.

Modify Ringtone

1. Tap .

2. Select Settings > Basic > Ring Type.

3. If there are multiple lines assigned to the device, select the line you wish to modify.

4. Highlight the desired ringtone (tap the Play softkey to sample ringtones).

5. Tap the Select softkey.

Note: This device supports silent ringtones.

Presence Monitoring

In order to presence monitor, you must have the feature enabled on your device by an administrator. If not enabled, contact your system administrator for assistance.

Note: The lines that you wish to monitor must be speed dial assignments on your phone.

*Softkeys are buttons located around the display whose function changes depending on the context. These keys are managed by your system administrator.

See a feature you don’t understand? See our phone feature glossary.

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward Busy
  • Call Forward No Answer
  • Intercom (* + ext)
  • Hold
  • Reject
  • Multi-way Calling
  • Redial Button
  • Call Waiting
  • On-hook Dialing
  • Speakerphone
  • Stutter Tone

User Interface Features

  • Call Logs
  • LDAP Directory
  • On Device Directory
  • Adjustable Ringer Volume
  • Video
  • Resync
  • Ring Tone Permanence
  • On-device Call Recording
  • Electronic Hook Switch (EHS)

Feature Keys

  • 24 SIP Accounts
  • Upper Multifunction Keys*
  • Voicemail Button

*Supports line assignments.

  • Mute Button
  • On-device Speed Dial Edit

Display

  • Color Display
  • Message Waiting Indicator (MWI)
  • Busy Lamp Field (BLF)
  • Caller ID (CID)
  • Time/Date Display
  • On-Screen Message Display
  • Shared Line Appearance

Network & Provisioning

  • On Device Ethernet (PoE)
  • One Touch Activation
  • PC Connection
  • Polycom Multicast
  • Polycom Acoustic Fence
  • Web Interface Provisionable

Hardware

  • Wired Headset

Before you begin:

  1. Verify a device profile has been created.
  2. Verify the phone’s MAC address has been assigned to the device profile.

From the Phone Menu

1. Press PolycomVVX400_home.

2. Select Settings Advanced.

3. Enter the password 456.

Note: If this password is not accepted, contact Customer Support for assistance.

4. Select Administration Settings Network Configuration.

5. Select Server Menu or Provisioning Server.

6. Define the following settings:

Server Type

HTTP

Server Address

‹domain›.onjive.com/p

Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).

Server User

Clear this field (asterisks may still appear)

Server Password

Clear this field (asterisks may still appear)

7. Select Exit > Exit > Save Config.

Note: If the phone doesn’t automatically reboot, you must power cycle the device to apply its provisioning settings.

From the Web Interface (Web UI)

1. Press PolycomVVX400_home.

2. Select Status > Network > TCP/IP Parameters and then write down the phone’s IP Address.

3. Open an incognito window in Google Chrome, type the IP address into the address (URL) bar, and then press Enter on your keyboard.

Note: If the web UI does not load, enter https:// before the phone’s IP address.

4. Log in as an Admin with the password: 456.

Note: If you are prompted to enter a password, contact Customer Support for assistance.

5. Go to Settings > Provisioning Server.

6. Define the following settings:

Server Type

HTTP

Server Address

‹domain›.onjive.com/p

Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).

Server User

Clear this field (asterisks may still appear)

Server Password

Clear this field (asterisks may still appear)

7. Click [Save].

Note: If the phone doesn’t automatically reboot, you must power cycle the device to apply its provisioning settings.

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