Support

Polycom Trio 8800

You do not need to dial any numerical prefix before dialing an extension or external number. Simply dial the extension or 10 digit number.

Call Forwarding

1. Tap  > .

2. Select Select > Features > Forward.

3. Select the desired forwarding type.

  • Always: Forwards all incoming calls.
  • No Answer: Forwards all unanswered incoming calls.
  • Busy: Forwards calls that arrive when you’re already in a call.

4. Enter the internal extension or external number to which calls will be forwarded.

5. If you selected No Answer, enter how many rings to wait before forwarding.

6. Tap the Enable softkey (to disable call forwarding, press the Disable softkey).

Tip: While your phone rings, press the Forward softkey to forward the incoming call to another person.

Do Not Disturb (DND)

Enabling DND stops your phone from ringing and sends all incoming calls directly to voicemail.  Calls are logged in your Missed Calls.

1. Tap  > .

2. Select SettingsFeatures > Do Not Disturb to enable/disable.

Voicemail Access

1. Dial *99.

2. Dial your password (default 0000).

Speed Dial

This device does not support this feature.

3-Way Calls

1. Tap  > .

2. Dial the internal extension or external number to add to the conference.

3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.

4. Tap Merge.

Warm Transfer

Places a current call on hold and allows you to speak with the other party before transferring the call to them.

1. While on an active call, tap .

2. Dial the internal extension or external number.

3. Speak with the destination party.

4. Tap .

Blind Transfer

A blind transfer routes a call to another party without speaking to them first.

1. While on an active call, tap .

2. Tap the Blind softkey.

3. Dial the internal extension or external number.

Tip: To transfer a call directly to voicemail, dial 0 + extension.

Hold

1. Tap .

2. Tap  to retrieve the call.

Tip: If multiple calls are on hold on a single line key, use the arrow keys to switch between the calls then press the Resume softkey to retrieve the desired call. If more than two calls are on hold on a single key, an indication will appear on the display, for example “2/3” shows that this is the second call out of three calls.

Modify Ringtone

1. Tap  > .

2. Select Settings > Basic > Ring Type.

3. If there are multiple lines assigned to the device, select the line you wish to modify.

4. Highlight the desired ringtone (press the Play softkey to sample ringtones).

5. Tap  to save.

Note: This device supports silent ringtones.

Presence Monitoring

This device does not support this feature.

*Softkeys are buttons located around the display whose function changes depending on the context. These keys are managed by your system administrator.

See a feature you don’t understand? See our phone feature glossary.

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward Busy
  • Call Forward No Answer
  • Call Forward Ring
  • Intercom (* + ext)
  • Hold
  • Reject
  • Multi-way Calling
  • Call Waiting
  • On-hook Dialing
  • Speakerphone
  • Stutter Tone

User Interface Features

  • Call Logs
  • LDAP Directory
  • On Device Directory
  • On Device Call Recording
  • Adjustable Ringer Volume
  • Resync
  • Ring Tone Permanence

Feature Keys

  • 1 SIP Account
  • Mute Button

Display

  • Message Waiting Indicator (MWI)
  • Caller ID (CID)
  • Shared Line Appearance
  • Time/Date Display
  • On-Screen Message Display

Network & Provisioning

  • Bluetooth
  • On Device Ethernet (PoE)
  • Polycom Multicast
  • Polycom Acoustic Fence
  • Video
  • Web Interface Provisionable (Web UI)

Before you begin:

  1. Verify a device profile has been created.
  2. Verify the phone’s MAC address has been assigned to the device profile.

Please contact Customer Support to provision this phone. 

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