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Polycom Trio 8500

You do not need to dial any numerical prefix before dialing an extension or external number. Simply dial the extension or 10 digit number.

Call Forwarding

1. Tap Settings.

2. Select Features > Forward.

3. Select the desired forwarding type.

  • Always: Forwards all incoming calls.
  • No Answer: Forwards all unanswered incoming calls.
  • Busy: Forwards calls that arrive when you’re already in a call.

4. Enter the internal extension or external number to which calls will be forwarded.

5. If you selected No Answer, enter how many rings to wait before forwarding.

6. Tap the Enable softkey (to disable call forwarding, press the Disable softkey).

Tip: While your phone rings, press the Forward softkey to forward the incoming call to another person.

Do Not Disturb (DND)

Enabling DND stops your phone from ringing and sends all incoming calls directly to voicemail.  Calls are logged in your Missed Calls.

1. Tap Settings.

2. Select Features > Do Not Disturb to enable/disable.

Voicemail Access

1. Dial *99.

2. Dial your password (default 0000).

Speed Dial

This device does not support this feature.

3-Way Calls

1. Tap Add+.

2. Dial the internal extension or external number to add to the conference.

3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.

4. Tap Merge All.

Warm Transfer

Places a current call on hold and allows you to speak with the other party before transferring the call to them.

1. While on an active call, tap the Transfer softkey.

2. Dial the internal extension or external number.

3. Speak with the destination party.

4. Tap Transfer again.

Blind Transfer

A blind transfer routes a call to another party without speaking to them first.

1. While on an active call, tap the Blind Transfer softkey.

2. Dial the internal extension or external number.

Tip: To transfer a call directly to voicemail, dial 0 + extension.

Hold

1. Tap Hold.

2. Tap Resume to retrieve the call.

Tip: If multiple calls are on hold on a single line key, use the arrow keys to switch between the calls then press the Resume softkey to retrieve the desired call. If more than two calls are on hold on a single key, an indication will appear on the display, for example “2/3” shows that this is the second call out of three calls.

Modify Ringtone

1. Tap Settings.

2. Select Basic > Ring Type.

3. Highlight the desired ringtone (tap the Play softkey to sample ringtones).

4. Tap  to save.

Note: This device supports silent ringtones.

Presence Monitoring

This device does not support this feature.

*Softkeys are buttons located around the display whose function changes depending on the context. These keys are managed by your system administrator.

See a feature you don’t understand? See our phone feature glossary.

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward Busy
  • Call Forward No Answer
  • Call Forward Ring
  • Intercom (* + ext)
  • Hold
  • Reject
  • Multi-way Calling
  • Call Waiting
  • On-hook Dialing
  • Speakerphone
  • Stutter Tone

User Interface Features

  • Call Logs
  • LDAP Directory
  • On Device Directory
  • On Device Call Recording
  • Adjustable Ringer Volume
  • Resync
  • Ring Tone Permanence

Feature Keys

  • 1 SIP Account
  • Mute Button

Display

  • Message Waiting Indicator (MWI)
  • Caller ID (CID)
  • Shared Line Appearance
  • Time/Date Display
  • On-Screen Message Display

Network & Provisioning

  • Bluetooth
  • On Device Ethernet (PoE)
  • Polycom Multicast
  • Polycom Acoustic Fence
  • Video
  • Web Interface Provisionable (Web UI)

Before you begin:

  1. Verify a device profile has been created.
  2. Verify the phone’s MAC address has been assigned to the device profile.

From the Phone Menu

1. Press PolycomVVX400_home.

2. Select Settings Advanced.

3. Enter the Device Admin Password. You can find this password within the Jive Administration Security tab.

4. Select Administration Settings Network Configuration.

5. Select Server Menu or Provisioning Server.

6. Define the following settings:

Server Type

HTTP

Server Address

‹domain›.onjive.com/p

Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).

Server User

Clear this field (asterisks may still appear)

Server Password

Clear this field (asterisks may still appear)

7. Select Exit > Exit > Save Config.

Note: If the phone doesn’t automatically reboot, you must power cycle the device to apply its provisioning settings.

From the Web Interface (Web UI)

1. Press PolycomVVX400_home.

2. Select Status > Network > TCP/IP Parameters and then write down the phone’s IP Address.

3. Open an incognito window in Google Chrome, type the IP address into the address (URL) bar, and then press Enter on your keyboard.

Note: If the web UI does not load, enter https:// before the phone’s IP address.

4. Enter the Device Admin Password. You can find this password within the Jive Administration Security tab.

5. Go to Settings > Provisioning Server.

6. Define the following settings:

Server Type

HTTP

Server Address

‹domain›.onjive.com/p

Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).

Server User

Clear this field (asterisks may still appear)

Server Password

Clear this field (asterisks may still appear)

Reset Secure Provisioning

After a factory reset on a phone, you’ll need to reset secure provisioning from Jive Administration so it can reconnect to Jive.

1. Click Devices in the left sidebar.

2. Click the device that needs secure provisioning reset.

3. From the Hardware tab > Reset Secure Provisioning, click [RESET].

Below is a list of compatible accessories for your device supported by Jive.

Additional microphones provide optimal microphone placement and wider room coverage.

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