Polycom SoundStation IP 5000

You do not need to dial any numerical prefix before dialing an extension or external number. Simply dial the extension or 10 digit number.

Call Forwarding

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1. Press the Forward softkey.

2. Select the desired forwarding type.

  • Always: Forwards all incoming calls.
  • No Answer: Forwards all unanswered incoming calls.
  • Busy: Forwards calls that arrive when you’re already in a call.

3. Enter the internal extension or external number to which calls will be forwarded.

4. If you selected No Answer, enter how many rings to wait before forwarding.

5. Press the Enable softkey (to disable call forwarding, press the Disable softkey).

Tip: While your phone rings, press the Forward softkey to forward the incoming call to another person.

Do Not Disturb (DND)

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Enabling DND stops your phone from ringing and sends all incoming calls directly to voicemail.  Calls are logged in your Missed Calls.

1. Press the Menu key.

2. Select Features > Do Not Disturb to enable/disable.

Voicemail Access

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1. Dial *99.

2. Dial your password (default 0000).

Speed Dial

This device does not support this feature.

3-Way Calls

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1. While on an active call, press the Confrnc softkey.

2. Dial the internal extension or external number to add to the conference.

3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.

4. Press Confrnc again.

Warm Transfer

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Places a current call on hold and allows you to speak with the other party before transferring the call to them.

1. While on an active call, press the Trnsfer softkey.

2. Dial the internal extension or external number.

3. Speak with the destination party.

4. Press Trnsfer again.

Blind Transfer

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A blind transfer routes a call to another party without speaking to them first.

1. While on an active call, press the Trnsfer softkey.

2. Select Blind.

3. Dial the internal extension or external number.

Tip: To transfer a call directly to voicemail, dial 0 + extension.

Hold

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1. Press the Hold softkey.

2. Press the Resume softkey to retrieve the call.

Tip: If multiple calls are on hold on a single line key, use the arrow keys to switch between the calls then press the Resume softkey to retrieve the desired call. If more than two calls are on hold on a single key, an indication will appear on the display, for example “2/3” shows that this is the second call out of three calls.

Modify Ringtone

1. Press the Menu key.

2. Select Settings > Basic > Ring Type.

3. If there are multiple lines assigned to the device, select the line you wish to modify.

4. Highlight the desired ringtone (press the Play softkey to sample ringtones).

5. Press the Save softkey.

Note: This device supports silent ringtones.

Presence Monitoring

In order to presence monitor, you must have the feature enabled on your device by an administrator. If not enabled, contact your system administrator for assistance.

Note: The lines that you wish to monitor must be added to your Buddy List by enabling Watch Buddy for each contact.

*Softkeys are buttons located around the display whose function changes depending on the context. These keys are managed by your system administrator.

See a feature you don’t understand? See our phone feature glossary.

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward Busy
  • Call Forward No Answer
  • Intercom (* + ext)
  • Hold
  • Multi-way Calling
  • Call Waiting
  • On-hook Dialing
  • Speakerphone

User Interface Features

  • Call Logs
  • LDAP Directory
  • On Device Directory
  • Adjustable Ringer Volume
  • Resync
  • Ring Tone Permanence

Feature Keys

  • 2 SIP Accounts
  • Mute Button

Display

  • Black & White Display
  • Message Waiting Indicator (MWI)
  • Busy Lamp Field (BLF)
  • Caller ID (CID)
  • Time/Date Display
  • On-Screen Message Display

Network & Provisioning

  • On Device Ethernet (PoE)
  • Polycom Multicast

Before you begin:

  1. Verify a device profile has been created.
  2. Verify the phone’s MAC address has been assigned to the device profile.

From the Phone Menu

1. Press the Menu key.

2. Select Settings Advanced.

3. Enter the password 456.

Note: If this password is not accepted, contact Customer Support for assistance.

4. Select Admin Settings Network Configuration.

5. Select Provisioning Server.

6. Define the following settings:

Server Type

HTTP

Server Address

‹domain›.onjive.com/p

Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).

Server User

Clear this field (asterisks may still appear).

Server Password

Clear this field (asterisks may still appear).

7. Select Exit > Exit > Save Config.

Note: If the phone does not automatically reboot, you must power cycle the device to apply its provisioning settings.

Reset Secure Provisioning

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