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Panasonic KX-TGP550 (Base)

Quick Start

You do not need to dial any numerical prefix before dialing an extension or external number. Simply dial the extension or 10 digit number.

Call Forwarding

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1. Press MENU softkey.

2. Select IP service > Call features > Call forward.

3. Select the desired forwarding type.

  • Unconditional: Forwards all incoming calls.
  • No Answer: Forwards all unanswered incoming calls.
  • Busy: Forwards calls that arrive when you’re already in a call.

4. Select On/Off and then choose On.

5. Press the SAVE softkey.

6. Enter the internal extension or external number to which calls will be forwarded.

7. If you selected No Answer, enter how many rings to wait before forwarding.

8. Press the SAVE softkey (to disable call forwarding, turn Off the forwarding type).

Do Not Disturb (DND)

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Enabling DND stops your phone from ringing and sends all incoming calls directly to voicemail. Calls are not logged in your Missed Calls.

1. Press the MENU softkey.

2. Select IP service > Call features > Do not disturb.

3. Press the up arrow key to turn On/Off.

4. Press the SAVE softkey.

Voicemail Access

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1. Dial *99.

2. Dial your password (default 0000).

Note: Dialing *99 eliminates the request to select a handset prior to connecting to the voicemail system.

Speed Dial

Please contact your system administrator regarding your speed dial assignments.

3-Way Calls

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1. While on an active call, press the MENU softkey.

2. Select Conference.

3. Dial the internal extension or external number to add to the conference.

4. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.

5. Press the CONF softkey.

Warm Transfer

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Places a current call on hold and allows you to speak with the other party before transferring the call to them.

1. While on an active call, press MENU > Transfer softkeys.

2. Dial the internal extension or external number.

3. Speak with the destination party.

4. Press the TRANS softkey.

Blind Transfer

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A blind transfer routes a call to another party without speaking to them first.

1. While on an active call, press MENU > Blind Transfer softkeys.

2. Dial the internal extension or external number.

Tip: To transfer a call directly to voicemail, dial 0 + extension.

Hold

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1. Press HOLD.

2. Press HOLD again to retrieve the call.

Modify Ringtone

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1. Press the MENU softkey.

2. Select Ringer Settings > Ringer tone.

3. If there are multiple lines assigned to the device, select the line you wish to modify.

4. Select the desired ringtone (highlight to sample ringtones).

5. Press the SAVE softkey.

Note: This device does not support silent ringtones.

Presence Monitoring

This device does not support this feature.

*Softkeys are buttons located around the display whose function changes depending on the context. These keys are managed by your system administrator.

See a feature you don’t understand? See our phone feature glossary.

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward Busy
  • Call Forward No Answer
  • Intercom (* + ext)
  • Hold
  • Reject
  • Multi-way Calling
  • Anonymous Call Rejection
  • Call Waiting
  • On Hook Dialing
  • Speakerphone
  • Stutter Tone

User Interface Features

  • Adjustable Ringer Volume
  • Call Logs

Feature Keys

  • 8 SIP Accounts
  • Dedicated Line Keys
  • 6 Physical Line Keys
  • Mute Button
  • Voicemail Button
  • On Device Speed Dial Edit

Display

  • Black & White Display
  • Message Waiting Indicator (MWI)
  • Caller ID (CID)
  • Time/Date Display
  • On Screen Message Display

Network & Provisioning

  • Cisco Multicast
  • Web Interface Provisionable (Web UI)
  • PC Connection

Hardware

  • Wireless Handset*

*Supports up to 3 concurrent calls.

Before you begin:

  1. Verify a device profile has been created.
  2. Verify the phone’s MAC address has been assigned to the device profile.

1. Press the MENU softkey.

2. Select IP serviceNetwork settings > Embedded web.

3. Turn off Embedded web and then press the SAVE softkey.

4. Turn on Embedded web and then press the SAVE softkey.

5. Press the Back softkey, select IP settings, and then write down the phone’s IP Address.

6. Open an incognito window in Google Chrome, type the IP address into the address (URL) bar, and then press Enter on your keyboard.

Note: If the web UI does not load, enter https:// before the phone’s IP address.

7. Log in with: Username = admin and Password = admin.

Note: If this password is not accepted, contact Customer Support for assistance.

8. Go to Maintenance tab > Provisioning Maintenance.

9. Define the following settings:

Standard File URL

http://‹domain›.onjive.com/p/{mac}.cfg

Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).

Master File URL

http://‹domain›.onjive.com/p/master.cfg

Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).

Cyclic Auto Resync

Yes

Resync Interval

1440

10. Click Save > [Reboot].

Note: If the phone doesn’t automatically reboot, you must power cycle the device to apply its provisioning settings.

This base phone is compatible with the Panasonic KX-TPA50 cordless handset.

Quick Start

You do not need to dial any numerical prefix before dialing an extension or external number. Simply dial the extension or 10 digit number.

Pair Your Handset(s)

Up to six handsets can be paired with this base phone.

1. On the handset, press the MENU softkey.

2. Select Initial Settings > Registration > Register Handset > OK.

3. On the base phone, hold the ALL key for four seconds. The handset will then register.

Tip: Outbound calls can be made from any line assigned to the base phone by pressing the LINE softkey on the cordless handset.

Assign a Line to Your Handset(s)

Each handset that is paired with this base phone can be assigned a unique line.

Step 1: Add Lines to the Base Phone

1. From the admin portal, click Devices in the left sidebar.

2. Click the Panasonic KX-TGP550 that requires additional lines.

3. From the Button Configuration tab, select LINE and then choose the desired line.

4. Repeat step 3 for each additional line.

5. Click [SAVE].

Note: You must power cycle the base phone to apply any changes made to its settings.

Step 2: Enable Embedded Web

1. On the handset, press the MENU softkey.

2. Select IP service > Network setting > Embedded web.

3. Turn on Embedded web.

4. Press the SAVE softkey.

Step 3: Assign a Line to Each Handset

1. On the handset, press the MENU softkey.

2. Select IP Service > Network setting > IP settings and then write down the phone’s IP Address.

3. Open an incognito window in Google Chrome, type the IP address into the address (URL) bar, and then press Enter on your keyboard.

Note: If the web UI does not load, enter https:// before the phone’s IP address.

4. Log in with: Username = admin and Password = adminpass.

Note: If this password is not accepted, contact Customer Support for assistance.

5. From the Telephone tab, assign a Handset No. to each Phone Number. This will be the line used for inbound calls.

6. Assign a Line No. to each Handset No. This will be the line used for outbound calls.

7. Click [Save].

Note: You must power cycle the base phone to apply any changes made to its settings.

Call Forwarding

Watch Video

1. Press the MENU.

2. Select IP service > Call features > Call forward.

3. Select the desired line.

4. Turn On the desired forwarding type.

  • Unconditional: Forwards all incoming calls.
  • No Answer: Forwards all unanswered incoming calls.
  • Busy: Forwards calls that arrive when you’re already in a call.

5. Enter the internal extension or external number to which calls will be forwarded.

6. If you selected No Answer, enter how many rings to wait before forwarding.

7. Press the SAVE softkey (to disable call forwarding, turn Off the forwarding type).

Do Not Disturb (DND)

Watch Video

Enabling DND stops your phone from ringing and sends all incoming calls directly to voicemail. Calls are not logged in your Missed Calls.

1. Press MENU.

2. Select IP service > Call features > Do not disturb.

3. Select the desired line.

4. Use the joystick to toggle DND On/Off.

5. Select SAVE.

Voicemail Access

Watch Video

1. Dial *99.

2. Dial your password (default 0000).

Speed Dial

This feature is not supported on this device.

3-Way Calls

Watch Video

1. While on an active call, press MENU.

2. Select Conference.

3. Dial the internal extension or external number to add to the conference.

4. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.

5. Press the CONF softkey.

Warm Transfer

Watch Video

Places a current call on hold and allows you to speak with the other party before transferring the call to them.

1. While on an active call, press MENU.

2. Select Transfer.

3. Dial the internal extension or external number.

4. Speak with the destination party.

5. Press TRANS softkey.

Blind Transfer

Watch Video

A blind transfer routes a call to another party without speaking to them first.

1. While on an active call, press MENU.

2. Blind Transfer.

3. Dial the internal extension or external number.

Tip: To transfer a call directly to voicemail, dial 0 + extension.

Hold

Watch Video

1. Press the HOLD softkey.

2. Press the HOLD softkey again to retrieve the call.

Modify Ringtone

1. Press the MENU key.

2. Select Initial settings > Ringer settings > Ringer tone.

3. If there are multiple lines assigned to the device, select the line you wish to modify.

4. Select the desired ringtone (highlight to sample ringtones).

5. Select SAVE.

Note: This device supports silent ringtones.

Presence Monitoring

The device does not support this feature.

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