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Cisco SPA502G

You do not need to dial any numerical prefix before dialing an extension or external number. Simply dial the extension or 10 digit number.

Call Forwarding

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1. Press .

2. Select Call Forward.

3. Highlight the desired forwarding type and then press the edit softkey.

  • All: Forwards all incoming calls.
  • No Answer: Forwards all unanswered incoming calls.
  • Busy: Forwards calls that are declined by pressing the Ignore softkey.

4. Enter the internal extension or external number to which calls will be forwarded.

5. If you selected No Answer, enter how many rings to wait before forwarding (No Ans Delay).

6. Press the ok > save softkeys (to disable call forwarding, delete the internal extension or external number).

Tip: Press the cfwd softkey on the home screen to forward all calls.

Do Not Disturb (DND)

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Enabling DND stops your phone from ringing and sends all incoming calls directly to voicemail. Calls are logged in your Missed Calls.

1. Press the dnd softkey to enable.

2. Press the -dnd softkey to disable.

Voicemail Access

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1. Press .

2. Dial your password (default 0000).

Speed Dial

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There are nine programmable speed dial options accessible from the speed dial menu; one-touch dialing is not supported on this device. Use the speed dial menu to dial a speed dial contact.

1. Press .

2. Select Speed Dial.

3. Highlight the desired keypad option and then press the edit softkey.

4. Enter the internal extension or external number.

5. Press the ok softkey.

3-Way Calls

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1. While on an active call, press the conf softkey.

2. Dial the internal extension or external number to add to the conference.

3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.

4. Press conf again.

Warm Transfer

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Places a current call on hold and allows you to speak with the other party before transferring the call to them.

1. While on an active call, press the xfer softkey.

2. Dial the internal extension or external number.

3. Speak with the destination party.

4. Press xfer again.

Blind Transfer

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A blind transfer routes a call to another party without speaking to them first.

1. While on an active call, press the right arrow key.

2. Press the bxfer softkey.

3. Dial the internal extension or external number.

Tip: To transfer a call directly to voicemail, dial 0 + extension.

Hold

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1. Press .

2. Press  to retrieve the call.

Modify Ringtone

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1. Press .

2. Select Ring Tone.

3. If there are multiple lines assigned to the device, select the line you wish to modify.

4. Press the Change softkey.

5. Highlight the desired ringtone (press the Play softkey to sample ringtones).

6. Press the Select softkey.

Note: This device supports silent ringtones.

Presence Monitoring

In order to presence monitor, you must have the feature enabled on your device by an administrator. If not enabled, contact your system administrator for assistance.

Note: The lines that you wish to monitor must be speed dial assignments on your phone.

*Softkeys are buttons located around the display whose function changes depending on the context. These keys are managed by your system administrator.

See a feature you don’t understand? See our phone feature glossary.

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward No Answer
  • Call Forward Busy
  • Intercom (* + ext)
  • Hold
  • Multi-way Calling
  • Anonymous Call Rejection
  • Call Waiting
  • On Hook Dialing
  • Speakerphone

User Interface Features

  • Adjustable Ringer Volume
  • Resync
  • Call Logs
  • On Device Directory

Feature Keys

  • 1 SIP Account
  • 1 Virtual Dedicated Line Key
  • 1 Virtual Upper Multifunction Key*

*Supports line assignments.

  • Mute Button
  • Voicemail Button
  • On-device Speed Dial Edit

Display

  • Black & White Display
  • Message Waiting Indicator (MWI)
  • Busy Lamp Field (BLF)
  • Caller ID (CID)
  • Time/Date Display
  • On Screen Message Display

Network & Provisioning

  • Cisco Multicast
  • On Device Ethernet (PoE)
  • Secure Provisioning
  • PC Connection
  • Web Interface Provisioning

Hardware

  • Sidecar w/32 Programmable Keys
  • Up to 2 Sidecars
  • Wired Headset

Before you begin:

  1. Verify a device profile has been created.
  2. Verify the phone’s MAC address has been assigned to the device profile.

From the Phone Menu

Note: If you are prompted to enter a User password after booting up the phone, select Skip to proceed.

1. Press .

2. Select Device administration > Profile rule.

3. Enter http://‹domain›.onjive.com/p/$MA for the Profile Rule.

Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).

4. Press Resync > Ok > Ok.

Note: If the phone doesn’t automatically reboot, you must power cycle the device to apply its provisioning settings.

From the Web Interface

1. Press .

2. Select Network and then write down the phone’s IP Address.

3. Open an incognito window in Google Chrome, type the IP address into the address (URL) bar, and then press Enter on your keyboard.

Note: If the web UI does not load, enter https:// before the phone’s IP address.

4. Click Admin Login > advanced.

Note: If you are prompted to enter a password, contact Customer Support for assistance.

5. From the Provisioning tab, define the following settings:

Transport Protocol

http

Profile Rule

http://‹domain›.onjive.com/p/$MA

Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).

6. Click [Submit All Changes].

Note: If the phone doesn’t automatically reboot, you must power cycle the device to apply its provisioning settings.

Reset Secure Provisioning

After a factory reset on a phone, you’ll need to reset secure provisioning as well so it can reconnect to Jive.

1. Click Devices in the left sidebar.

2. Click the device that needs secure provisioning reset.

3. From the Hardware tab > Reset Secure Provisioning, click [RESET].

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