Need to talk to us? Give us a call 877-548-3003

Customer Center

Cisco SPA501G

You do not need to dial any numerical prefix before dialing an extension or external number. Simply dial the extension or 10 digit number.

Call Forwarding

1. Dial:

  • *72: Forwards all incoming calls (All).
  • *90: Forwards calls that are declined by pressing the Ignore softkey (Busy).
  • *92: Forwards all unanswered incoming calls (No Answer).

2. When you hear a dial tone, enter the forwarding destination (internal extension or external number).

3. Hang up (to disable call forwarding, dial *73: All, *91: Busy, or *93: No Answer).


  • These star codes are from the manufacturer—they may not be supported.
  • Calls are still forwarded if the phone goes offline.

Do Not Disturb (DND)

Enabling DND stops your phone from ringing and sends all incoming calls directly to voicemail. Calls are logged in your Missed Calls.

1. Dial *78 to enable DND.

2. Dial *79 to disable DND.

Note: These star codes are from the manufacturer—they may not be supported.

Voicemail Access

1. Press .

2. Dial your password (default 0000).

Speed Dial

Please contact your system administrator regarding your speed dial assignments.

3-Way Calls

1. While on an active call, press .

2. Dial the internal extension or external number to add to the conference.

3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.

4. Press  again.

Warm Transfer

Places a current call on hold and allows you to speak with the other party before transferring the call to them.

1. While on an active call, press .

2. Dial the internal extension or external number.

3. Speak with the destination party.

4. Press  again.

Blind Transfer

A blind transfer routes a call to another party without speaking to them first.

1. While on an active call, press .

2. Dial the internal extension or external number.

3. Press  before the destination party answers.

Tip: To transfer a call directly to voicemail, dial 0 + extension.


1. Press .

2. Press the Line key to retrieve the call.

Modify Ringtone

1. Press .

2. Select Ring Tone.

3. If there are multiple lines assigned to the device, select the line you wish to modify.

4. Press the Change softkey.

5. Highlight the desired ringtone (press the Play softkey to sample ringtones).

6. Press the Select softkey.

Note: This device supports silent ringtones.

Presence Monitoring

In order to presence monitor, you must have the feature enabled on your device by an administrator. If not enabled, contact your system administrator for assistance.

Note: The lines that you wish to monitor must be speed dial assignments on your phone.

*Softkeys are buttons located around the display whose function changes depending on the context. These keys are managed by your system administrator.

See a feature you don’t understand? See our phone feature glossary.

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Call Forward All
  • Intercom (* + ext)
  • Hold
  • Multi-way Calling
  • On Hook Dialing
  • Speakerphone

User Interface Features

  • Adjustable Ringer Volume
  • Resync

Feature Keys

  • 8 SIP Accounts
  • 1 Physical Line Key
  • Upper Multifunction Keys* – 8 Physical / 8 Virtual

*Supports line assignment.

  • Mute Button
  • Voicemail Button


  • Message Waiting Indicator (MWI)
  • Busy Lamp Field (BLF)

Network & Provisioning

  • Cisco Multicast
  • On Device Ethernet (PoE)
  • Secure Provisioning
  • PC Connection
  • Web Interface Provisioning


  • Sidecar w/32 Programmable Keys
  • Up to 2 Sidecars
  • Wired Headset

Before you begin:

  1. Verify a device profile has been created.
  2. Verify the phone’s MAC address has been assigned to the device profile.

From the Web Interface (Web UI)

1. Press .

2. Dial 9 (Help) > 1 (Network) > 2 (IP Address) and then write down the phone’s IP Address.

3. Open a web browser, type the IP address into the address (URL) bar, and then press Enter on your keyboard.

Note: If the web UI does not load, enter https:// before the phone’s IP address.

4. Click Admin Login > advanced.

Note: If you are prompted to enter a password, contact Customer Support for assistance.

5. Go to the Provisioning tab and define the following settings:

Transport Protocol


Profile Rule


Note: Replace ‹domain›  with your unique domain (found in parentheses at the top of the admin dashboard).

6. Click [Submit All Changes].

Note: If the phone doesn’t automatically reboot, you must power cycle the device to apply its provisioning settings.

Reset Secure Provisioning

After a factory reset on a phone, you’ll need to reset secure provisioning as well so it can reconnect to Jive.

1. Click Devices in the left sidebar.

2. Click the device that needs secure provisioning reset.

3. From the Hardware tab > Reset Secure Provisioning, click [RESET].

Was this help page useful? Send feedback.

Was this help page useful?

This form is to provide feedback on our help pages. if you need assistance, let's talk—we'd love to hear from you.