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Cisco 9971

You do not need to dial any numerical prefix before dialing an extension or external number. Simply dial the extension or 10 digit number.

Call Forwarding

This device does not support this feature.

Do Not Disturb (DND)

This device does not support this feature.

Voicemail Access

1. Press .

2. Dial your password (default 0000).

Speed Dial

Please contact your system administrator regarding your speed dial assignments.

3-Way Calls

1. While on an active call, press .

2. Dial the internal extension or external number to add to the conference.

3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.

4. Press .

Warm Transfer

Places a current call on hold and allows you to speak with the other party before transferring the call to them.

1. While on an active call, press .

2. Dial the internal extension or external number.

3. Speak with the destination party.

4. Press .

Blind Transfer

A blind transfer routes a call to another party without speaking to them first.

1. While on an active call, press .

2. Dial the internal extension or external number.

3. Press before the destination answers.

Tip: To transfer a call directly to voicemail, dial 0 + extension.

Hold

1. Press .

2. Press the Line softkey to retrieve the call.

Modify Ringtone

1. Press .

2. Select Preferences > Ringtone.

3. Select the desired ringtone (press the Play softkey to sample ringtones).

4. Press the Set softkey.

Note: This device supports silent ringtones.

Presence Monitoring

In order to presence monitor, you must have the feature enabled on your device by an administrator. If not enabled, contact your system administrator for assistance.

Note: The lines that you wish to monitor must be speed dial assignments on your phone.

*Softkeys are buttons located around the display whose function changes depending on the context. These keys are managed by your system administrator.

See a feature you don’t understand? See our phone feature glossary.

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Intercom (* + ext)
  • Anonymous Call Rejection
  • Hold
  • Multi-way Calling
  • Call Waiting
  • On-hook Dialing
  • Speakerphone

User Interface Features

  • Adjustable Ringer Volume
  • Ring Tone Permanence

Feature Keys

  • 6 SIP Accounts
  • 6 Upper Multifunction Keys*

*Supports line assignments.

  • Mute Button

Display

  • Touch Screen Display
  • Message Waiting Indicator (MWI)
  • Caller ID (CID)
  • Busy Lamp Field (BLF)
  • Time/Date Display
  • On-Screen Message Display

Network & Provisioning

  • On Device Ethernet (PoE)
  • PC Connection

Hardware

  • Digital Sidecar w/36 Programmable Keys*
  • Up to 3 Sidecars

*Supports line assignments.

  • Wired Headset

Please contact Customer Support to provision this phone.

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