Support

Cisco 8811

 Jive only supports Cisco 88xx models with PID VID 3PCC or 3PW below the SKU number.

You do not need to dial any numerical prefix before dialing an extension or external number. Simply dial the extension or 10 digit number.

Call Forwarding

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There is only one type of forwarding for this device – all incoming calls will be forwarded.

1. Press the Forward all softkey.

2. Enter the internal extension or external number to which calls will be forwarded.

3. Press the EndCall softkey (to disable call forwarding, press the Forward all softkey again).

Tip: While your phone rings, press the Decline softkey to forward the incoming call to your voicemail.

Do Not Disturb (DND)

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Enabling DND stops your phone from ringing and sends all incoming calls directly to voicemail. Calls are logged in your Missed Calls.

1. Press the Do not disturb softkey to enable/disable.

Voicemail Access

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1. Press *99.

2. Dial your password (default 0000).

Speed Dial

Please contact your system administrator regarding your speed dial assignments.

3-Way Calls

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1. While on an active call, press .

2. Dial the internal extension or external number to add to the conference.

3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.

4. Press  again.

Warm Transfer

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Places a current call on hold and allows you to speak with the other party before transferring the call to them.

1. While on an active call, press .

2. Dial the internal extension or external number.

3. Speak with the destination party.

Tip: To cancel a warm transfer, look for the Cancel or EndCall softkey. This will take you back to the original call, or allow you to resume.

4. Press  again.

Blind Transfer

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A blind transfer routes a call to another party without speaking to them first.

1. While on an active call, press .

2. Dial the internal extension or external number.

3. Press  before the destination answers.

Tip: To transfer a call directly to voicemail, dial 0 + extension.

Hold

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1. Press .

2. Press the Line key to retrieve the call.

Modify Ringtone

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1. Press .

2. Select Settings > Ringtone.

3. If there are multiple lines assigned to the device, select the line you wish to modify.

4. Select the desired ringtone (highlight to sample ringtones).

5. Press the Select softkey.

Note: This device does not support silent ringtones.

Customize Wallpaper

1. Press .

2. Select Status > Network Status > IP Address and then write down the phone’s IP Address.

3. Open an incognito window in Google Chrome, type the IP address into the address (URL) bar, and then press Enter on your keyboard.

4. Click Admin Login > advanced.
Note: If you are prompted to enter a password, contact Customer Support for assistance.

5. Select Voice > User.

6. Define the following Screen settings:

Boot Display

Download Picture

Phone Background

Download Picture

Picture Download URL

Enter the picture URL.

Tip: If you don’t have the picture URL, right-click the image within Google Chrome and then select Copy Image Address

Required File Type

  • .PNG
  • 800 x 480 or smaller

Note: the image file must be hosted online and have its own URL (i.e. it cannot be stored on the phone or uploaded to the Web UI).

7. Click [Submit All Changes].

Note: If the phone doesn’t automatically reboot, you must power cycle the device to apply its provisioning settings.

Presence Monitoring

In order to presence monitor, you must have the feature enabled on your device by an administrator. If not enabled, contact your system administrator for assistance.

Note: The lines that you wish to monitor must be speed dial assignments on your phone.

*Softkeys are buttons located around the display whose function changes depending on the context. These keys are managed by your system administrator.

See a feature you don’t understand? See our phone feature glossary.

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward Busy
  • Call Forward No Answer
  • Intercom (* + ext)
  • Reject
  • Hold
  • Anonymous Call Rejection
  • Multi-way Calling
  • Call Waiting
  • On-hook Dialing
  • Speakerphone

User Interface Features

  • Adjustable Ringer Volume
  • On Device Directory
  • LDAP Directory
  • Call Logs
  • Electronic Hook Switch (EHS)

Feature Keys

  • 10 SIP Accounts
  • 10 Upper Multifunction Keys*
  • Voicemail Button

*Supports line assignments.

  • Mute Button
  • On Device Speed Dial Edit

Display

  • Black & White Display
  • Message Waiting Indicator (MWI)
  • Caller ID (CID)
  • Shared Line Appearance (SLA)
  • Time/Date Display
  • On-Screen Message Display

Network & Provisioning

  • On Device Ethernet (PoE)
  • PC Connection
  • Secure Provisioning

*Up to two group subscriptions supported.

  • Cisco Multicast*
  • Web Interface Provisionable

Hardware

  • Wired Headset*

*Utilizes AUX port and headset jack. EHS must be enabled.

Before you begin:

  1. Verify a device profile has been created.
  2. Verify the phone’s MAC address has been assigned to the device profile.

From the Phone Menu

Note: If you are prompted to enter a User password after booting up the phone, select Skip to proceed.

1. Press .

2. Select Device administration > Profile rule.

3. Enter http://‹domain›.onjive.com/p/$MA for the Profile Rule.

Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).

4. Press Resync.

Note: If the phone doesn’t automatically reboot, you must power cycle the device to apply its provisioning settings.

From the Web Interface

1. Press .

2. Select Status > Network status and then write down the phone’s IP Address.

3. Open an incognito window in Google Chrome, type the IP address into the address (URL) bar, and then press Enter on your keyboard.

Note: If the web UI does not load, enter https:// before the phone’s IP address.

4. Click Admin Login > advanced.

Note: If you are prompted to enter a password, enter the Device Admin Password. You can find this password within the Jive Administration Security tab.

5. Go to Voice tab > Provisioning tab.

6. Define the following Configuration Profile settings:

Provision Enable

Yes

Profile Rule

http://‹domain›.onjive.com/p/$MA

Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).

7. Click [Submit All Changes].

Note: If the phone doesn’t automatically reboot, you must power cycle the device to apply its provisioning settings.

Reset Secure Provisioning

After a factory reset on a phone, you’ll need to reset secure provisioning from Jive Administration so it can reconnect to Jive.

1. Click Devices in the left sidebar.

2. Click the device that needs secure provisioning reset.

3. From the Hardware tab > Reset Secure Provisioning, click [RESET].

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