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Cisco 7960

Cisco has discontinued this phone and is no longer providing firmware updates. Jive has limited ability to support this device.

You do not need to dial any numerical prefix before dialing an extension or external number. Simply dial the extension or 10 digit number.

Call Forwarding

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1. Press the CFwdALL softkey.

2. Enter the internal extension or external number to which calls will be forwarded.

3. Press the Accept softkey (to disable call forwarding, press the CFwdALL softkey again).

Do Not Disturb (DND)

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Enabling DND stops your phone from ringing and sends all incoming calls directly to voicemail.  Calls are logged in your Missed Calls.

1. Press .

2. Select Call Preferences > Do Not Disturb.

3. Select Yes or No to enable/disable.

4. Press the Save softkey.

Voicemail Access

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1. Press .

2. Dial your password (default 0000).

Speed Dial

1. Press Checkmark keyCall Preferences > Speed Dial Lines.

2. Scroll to the desired speed dial line and press the Edit softkey.

3. Enter label and the internal extension or external phone number.

4. Press the Accept softkey.

3-Way Calls

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1. While on an active call, press the Confrn softkey.

2. Dial the internal extension or external number to add to the conference.

3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.

4. Press the Join softkey.

Warm Transfer

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Places a current call on hold and allows you to speak with the other party before transferring the call to them.

1. While on an active call, press the moreTrnsfer softkeys.

2. Dial the internal extension or external number.

3. Speak with the destination party.

4. Press the Trnsfer softkey.

Blind Transfer

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A blind transfer routes a call to another party without speaking to them first.

1. While on an active call, press the moreBlindXfr softkey.

2. Dial the internal extension or external number.

Tip: To transfer a call directly to voicemail, dial 0 + extension.

Hold

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1. Press the Hold softkey.

2. Press the Resume softkey to retrieve the call.

Modify Ringtone

1. Press .

2. Select User Preferences > Rings.

3. Select the desired ringtone (press the Play softkey to sample ringtones).

4. If there are multiple lines assigned to the device, select the line you wish to modify.

5. Press the Select softkey.

Note: This device supports silent ringtones.

Presence Monitoring

This device does not support this feature.

*Softkeys are buttons located around the display whose function changes depending on the context. These keys are managed by your system administrator.

Cisco has discontinued this phone and is no longer providing firmware updates. Jive has limited ability to support this device.

See a feature you don’t understand? See our phone feature glossary.

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Intercom (* + ext)
  • Hold
  • Multi-way Calling
  • Reject
  • Call Waiting
  • On-hook Dialing
  • Speakerphone

User Interface Features

  • Call Logs
  • Ring Tone Permanence
  • Adjustable Ringer Volume

Feature Keys

  • 6 SIP Accounts
  • 6 Upper Multifunction Keys*
  • Voicemail Button

*Supports line assignments.

  • Mute Button
  • On Device Speed Dial Edit

Display

  • Black & White Display
  • Message Waiting Indicator (MWI)
  • Caller ID (CID)
  • Time/Date Display
  • On-Screen Message Display

Network & Provisioning

  • On Device Ethernet (PoE)
  • PC Connection

Hardware

  • Digital Sidecar w/28 Programmable Keys*
  • Up to 2 Sidecars

*Supports line assignments.

  • Wired Headset

Cisco has discontinued this phone and is no longer providing firmware updates. Jive has limited ability to support this device.

Please contact Customer Support to provision this phone.

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