Support

Cisco 7832

 Jive only supports Cisco 78xx models with PID VID 3PCC or 3PW below the SKU number.

You do not need to dial any numerical prefix before dialing an extension or external number. Simply dial the extension or 10 digit number.

Call Forwarding

There is only one type of forwarding for this device – all incoming calls will be forwarded.

1. Press the Fwd all softkey.

2. Enter the internal extension or external number to which calls will be forwarded.

3. Press the Accept softkey (to disable call forwarding, change the Call Forward Mode to Fwd off).

Tip: While your phone rings, press the Decline softkey to forward the incoming call to your voicemail.

Do Not Disturb (DND)

This device does not support this feature.

Voicemail Access

1. Press *99.

2. Dial your password (default 0000).

Speed Dial

Please contact your system administrator regarding your speed dial assignments.

3-Way Calls

1. While on an active call, press Conf softkey.

2. Dial the internal extension or external number to add to the conference.

3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.

4. Press the Call softkey.

Warm Transfer

Places a current call on hold and allows you to speak with the other party before transferring the call to them.

1. While on an active call, press the Transfer softkey.

2. Dial the internal extension or external number.

3. Speak with the destination party.

Tip: To cancel a warm transfer, look for the Cancel or EndCall softkey. This will take you back to the original call, or allow you to resume.

4. Press Transfer again.

Blind Transfer

A blind transfer routes a call to another party without speaking to them first.

1. While on an active call, press thesoftkey.

2. Select the blindxfer softkey and then dial the internal extension or external number.

Tip: To transfer a call directly to voicemail, dial 0 + extension.

Hold

1. Press the Hold softkey.

2. Press the Resume softkey to retrieve the call.

Modify Ringtone

1. Press the Settings softkey.

2. Select User preferences > Audio Preferences.

3. Select the desired ringtone (press the Play softkey to sample ringtones).

4. Press the SelectSet softkeys.

Note: This device supports silent ringtones.

Presence Monitoring

This device does not support this feature.

*Softkeys are buttons located around the display whose function changes depending on the context. These keys are managed by your system administrator.

See a feature you don’t understand? See our phone feature glossary.

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward Busy
  • Call Forward No Answer
  • Intercom (* + ext)
  • Reject
  • Hold
  • Reject
  • Multi-way Calling
  • Anonymous Call Rejection
  • Call Waiting
  • On-hook Dialing
  • Speakerphone

User Interface Features

  • Adjustable Ringer Volume
  • On Device Directory
  • Call Logs
  • LDAP Directory

Feature Keys

  • 1 SIP Account
  • Mute Button

Display

  • Black & White Display
  • Message Waiting Indicator (MWI)
  • Caller ID (CID)
  • Shared Line Appearance (SLA)
  • Time/Date Display
  • On-Screen Message Display

Network & Provisioning

  • On Device Ethernet (PoE)
  • Cisco Multicast*

*Up to two group subscriptions supported.

  • Web Interface Provisionable
  • Secure Provisioning

Before you begin:

  1. Verify a device profile has been created.
  2. Verify the phone’s MAC address has been assigned to the device profile.

From the Phone Menu

Note: If you are prompted to enter a User password after booting up the phone, select Skip to proceed.

1. Press the softkey twice.

2. Select SettingsDevice administration > Profile rule.

3. Enter: http://‹domain›.onjive.com/p/$MA

Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).

4. Press Resync.

Note: If the phone doesn’t automatically reboot, you must power cycle the device to apply its provisioning settings.

Reset Secure Provisioning

After a factory reset on a phone, you’ll need to reset secure provisioning from Jive Administration so it can reconnect to Jive.

1. Click Devices in the left sidebar.

2. Click the device that needs secure provisioning reset.

3. From the Hardware tab > Reset Secure Provisioning, click [RESET].

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