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Cisco 7821

 Jive only supports Cisco 78xx models with PID VID 3PCC or 3PW below the SKU number.

You do not need to dial any numerical prefix before dialing an extension or external number. Simply dial the extension or 10 digit number.

Call Forwarding

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1. Press .

2. Select User Preferences > Call Preferences.

3. Turn on Call forwarding.

4. Enter the internal extension or external number to which calls will be forwarded next to the desired forwarding type.

  • Forward All: Forwards all incoming calls.
  • No Answer: Forwards all unanswered incoming calls.
  • Busy: Forwards calls that arrive when you’re already in a call.

5. If you selected No Answer, enter how many rings to wait before forwarding.

6. Press the Set softkey (to disable call forwarding, change the call forward mode to Off).

Tip: While your phone rings, press the Decline softkey to forward the incoming call to your voicemail.

Do Not Disturb (DND)

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Enabling DND stops your phone from ringing and sends all incoming calls directly to voicemail.  Calls are logged in your Missed Calls.

1. Press the DND softkey to enable (press Clr DND to disable).

Voicemail Access

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1. Press .

2. Dial your password (default 0000).

Speed Dial

Please contact your system administrator regarding your speed dial assignments.

3-Way Calls

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1. While on an active call, press .

2. Dial the internal extension or external number to add to the conference.

3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.

4. Press  again.

Warm Transfer

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Places a current call on hold and allows you to speak with the other party before transferring the call to them.

1. While on an active call, press .

2. Dial the internal extension or external number.

3. Speak with the destination party.

Tip: To cancel a warm transfer, look for the Cancel or EndCall softkey. This will take you back to the original call, or allow you to resume.

4. Press  again.

Blind Transfer

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A blind transfer routes a call to another party without speaking to them first.

1. While on an active call, press thesoftkey.

2. Select the Blindxfer softkey and then dial the internal extension or external number.

Tip: To transfer a call directly to voicemail, dial 0 + extension.


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1. Press  to hold and resume the call.

Modify Ringtone

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1. Press .

2. Select User preferences > Audio PreferencesExt(n).

3. Enter the extension number.

4. Select the desired ringtone (press Play to sample ringtones).

5. Press the Set softkey.

Note: This device supports silent ringtones.

Presence Monitoring

In order to presence monitor, you must have the feature enabled on your device by an administrator. If not enabled, contact your system administrator for assistance.

Note: The lines that you wish to monitor must be speed dial assignments on your phone.


*Softkeys are buttons located around the display whose function changes depending on the context. These keys are managed by your system administrator.

See a feature you don’t understand? See our phone feature glossary.

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward Busy
  • Call Forward No Answer
  • Intercom (* + ext)
  • Hold
  • Reject
  • Multi-way Calling
  • Anonymous Call Rejection
  • Call Waiting
  • On-hook Dialing
  • Speakerphone

User Interface Features

  • Adjustable Ringer Volume
  • On Device Directory
  • LDAP Directory
  • Call Logs
  • Electronic Hook Switch (EHS)

Feature Keys

  • 2 SIP Accounts
  • 2 Upper Multifunction Keys*
  • Voicemail Button

*Supports line assignments.

  • Mute Button
  • On Device Speed Dial Edit


  • Black & White Display
  • Message Waiting Indicator (MWI)
  • Caller ID (CID)
  • Shared Line Appearance (SLA)
  • Time/Date Display
  • On-Screen Message Display

Network & Provisioning

  • On Device Ethernet (PoE)
  • PC Connection
  • Secure Provisioning

*Up to two group subscriptions supported.

  • Cisco Multicast
  • Web Interface Provisionable


  • Wired Headset*

*Utilizes AUX port and headset jack. EHS must be enabled.

Before you begin:

  1. Verify a device profile has been created.
  2. Verify the phone’s MAC address has been assigned to the device profile.

From the Phone Menu

Note: If you are prompted to enter a User password after booting up the phone, select Skip to proceed.

1. Press .

2. Select Device administration > Profile rule.

3. Enter http://‹domain›$MA for the Profile Rule.

Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).

4. Press Resync.

Note: If the phone doesn’t automatically reboot, you must power cycle the device to apply its provisioning settings.

From the Web Interface (Web UI)

1. Press .

2. Select Status > Network status and then write down the phone’s IP Address.

3. Open an incognito window in Google Chrome, type the IP address into the address (URL) bar, and then press Enter on your keyboard.

Note: If the web UI does not load, enter https:// before the phone’s IP address.

4. Click Admin Login > advanced.

Note: If you are prompted to enter a password, enter the Device Admin Password. You can find this password within the Jive Administration Security tab.

5. Go to Voice tab > Provisioning tab.

6. Define the following Configuration Profile settings:

Provision Enable


Profile Rule


Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).

7. Click [Submit All Changes].

Note: If the phone doesn’t automatically reboot, you must power cycle the device to apply its provisioning settings.

Reset Secure Provisioning

After a factory reset on a phone, you’ll need to reset secure provisioning from Jive Administration so it can reconnect to Jive.

1. Click Devices in the left sidebar.

2. Click the device that needs secure provisioning reset.

3. From the Hardware tab > Reset Secure Provisioning, click [RESET].

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