Support

AudioCodes 405HD

You do not need to dial any numerical prefix before dialing an extension or external number. Simply dial the extension or 10 digit number.

Call Forwarding

1. Press the Forward softkey.

2. Select Features > Forward.

3. Select the desired forwarding type.

  • Always: Forwards all incoming calls.
  • No Reply: Forwards all unanswered incoming calls.
  • Busy: Forwards calls that arrive when you’re already in a call.

4. Enter the internal extension or external number to which calls will be forwarded.

5. If you selected No Reply, enter how many rings to wait before forwarding.

6. Press the Select softkey (to disable call forwarding, press the Disable softkey).

Tip: While your phone rings, press the Forward softkey to forward the incoming call to another person.

Do Not Disturb (DND)

Enabling DND stops your phone from ringing and sends all incoming calls directly to voicemail.  Calls are logged in your Missed Calls.

1. Press the DND softkey to enable/disable.

Voicemail Access

1. Dial *99.

2. Dial your password (default 0000).

Speed Dial

Please contact your system administrator regarding your speed dial assignments.

3-Way Calls

1. While on an active call, press the Conf softkey.

2. Dial the internal extension or external number to add to the conference.

3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.

4. Press the Conf softkey.

Warm Transfer

Places a current call on hold and allows you to speak with the other party before transferring the call to them.

1. While on an active call, press the New Call softkey.

2. Dial the internal extension or external number.

3. Speak with the destination party.

4. Press the Trans softkey.

Blind Transfer

A blind transfer routes a call to another party without speaking to them first.

1. While on an active call, press the BXfer softkey.

2. Dial the internal extension or external number.

3. Press the Trans softkey.

Tip: To transfer a call directly to voicemail, dial 0 + extension.

Hold

1. Press .

2. Press the Resume key to retrieve the call.

Modify Ringtone

1. Press MENU.

2. Select Settings > Ring Tone.

3. If there are multiple lines assigned to the device, select the line you wish to modify.

4. Select the desired ringtone (highlight to sample ringtones).

5. Press the Save softkey.

Note: This device does not support silent ringtones.

Presence Monitoring

In order to presence monitor, you must have the feature enabled on your device by an administrator. If not enabled, contact your system administrator for assistance.

Note: The lines that you wish to monitor must be speed dial assignments on your phone.

*Softkeys are buttons located around the display whose function changes depending on the context. These keys are managed by your system administrator.

See a feature you don’t understand? See our phone feature glossary.

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward Busy
  • Call Forward No Answer
  • Reject
  • Hold
  • Multi-way Calling
  • Call Waiting
  • On-hook Dialing
  • Speakerphone
  • Stutter Tone

User Interface Features

  • Call Logs
  • LDAP Directory
  • On Device Directory
  • Adjustable Ringer Volume

Feature Keys

  • 1 SIP Account
  • Voicemail Button
  • Mute Button
  • On-device Speed Dial Edit

Display

  • Black & White Display
  • Message Waiting Indicator (MWI)
  • Busy Lamp Field (BLF)
  • Caller ID (CID)
  • Time/Date Display
  • On-Screen Message Display

Network & Provisioning

  • On Device Ethernet (PoE)
  • PC Connection
  • Web Interface Provisionable

Hardware

  • Wired Headset

Before you begin:

  1. Verify a device profile has been created.
  2. Verify the phone’s MAC address has been assigned to the device profile.

1.Press the Menu key.

2. Select Status > Network Status and then write down the phone’s IP Address (it may scroll to display the entire address).

3. Open an incognito window in Google Chrome, type the IP address into the address (URL) bar, and then press Enter on your keyboard.

4. Log in with: Username = admin and Password = 1234 or 12345.

Note: If this password is not accepted, contact Customer Support for assistance.

5. Go to Management > Automatic Update > Automatic Provisioning.

6. Enter http://‹domain›.onjive.com/p for the Server URL.

Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).

Provisioning Method

Static URL

Configuration URL

http://‹domain›.onjive.com/p

Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).

7. Select Check Now > OK > OK.

Note: If the phone doesn’t automatically reboot, you must power cycle the device to apply its provisioning settings.

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