You do not need to dial any numerical prefix before dialing an extension or external number. Simply dial the extension or 10 digit number.
1. Press the Options key.
2. Select Call Forward.
3. Enter the internal extension or external number to which calls will be forwarded.
4. Scroll to the desired mode and select Change.
5. If you selected No Answer, enter how many rings to wait before forwarding.
6. Press the Done softkey (to disable call forwarding, turn Off the call forward mode).
Enabling DND stops your phone from ringing and sends all incoming calls directly to voicemail. Calls are not logged in your Missed Calls.
1. Press the DND softkey to enable/disable.
1. Dial *99.
2. Dial your password (default 0000).
Note: Your system administrator can program *99 as a speed dial key for one-touch dialing.
Speed dial keys located around the phone display are configured by an administrator. Please contact your system administrator regarding your speed dial assignments.
1. While on an active call, press the Conf key.
2. Dial the internal extension or external number to add to the conference.
3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.
4. Press Conf again.
Places a current call on hold and allows you to speak with the other party before transferring the call to them.
1. While on an active call, press the Xfer key.
2. Dial the internal extension or external number.
3. Speak with the destination party.
4. Press Xfer again.
A blind transfer routes a call to another party without speaking to them first.
1. While on an active call, press the Xfer key.
2. Dial the internal extension or external number.
3. Press Xfer before the destination party answers.
Tip: To transfer a call directly to voicemail, dial 0 + extension.
1. Press the Hold key.
2. Press the Line key to retrieve the call.
1. Press the Options key.
2. Select Preferences > Tones > Ring Tone.
3. If there are multiple lines assigned to the device, select the line you wish to modify.
4. Select the desired ringtone (highlight to sample ringtones).
5. Press the Done softkey.
Note: This device supports silent ringtones.
In order to presence monitor, you must have the feature enabled on your device by an administrator. If not enabled, contact your system administrator for assistance.
Note: The lines that you wish to monitor must be speed dial assignments on your phone.
*Softkeys are buttons located around the display whose function changes depending on the context. These keys are managed by your system administrator.
See a feature you don’t understand? See our phone feature glossary.
*Supports line assignments.
*Does not support Arizona Timezone.
Before you begin:
1. Press the Options key.
2. Enter the password 22222 to access the Admin Menu.
Note: If this password is not accepted, contact Customer Support for assistance.
3. Select Network Settings and write down the phone’s IP Address.
4. Open an incognito window in Google Chrome, type the IP address into the address (URL) bar, and then press Enter on your keyboard.
5. Log in as an Admin with the password: 22222.
Note: If this password is not accepted, contact Customer Support for assistance.
6. Select Configuration Server and define the following settings:
| Download Protocol | HTTP |
|---|---|
| HTTP Server | ‹domain›.onjive.com Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard). |
| HTTP Path | ‹domain›/p Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard). |
| Mode | Both |
7. Select [Save Settings].
Note: If the phone doesn’t automatically reboot, you must power cycle the device to apply its provisioning settings.
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