Support

Aastra 9480i CT

You do not need to dial any numerical prefix before dialing an extension or external number. Simply dial the extension or 10 digit number.

Call Forwarding

5555551. Press .

2. Select Call Forward.

3. Enter the internal extension or external number to which calls will be forwarded.

4. Scroll to the desired mode and select Change.

  • All: Forwards all incoming calls.
  • NoAns: Forwards all unanswered incoming calls.
  • Busy: Forwards calls that arrive when you’re already in a call.

5. If you selected NoAns, enter how many rings to wait before forwarding.

6. Press the Done softkey (to disable call forwarding, turn Off the call forward mode).

Do Not Disturb (DND)

Enabling DND stops your phone from ringing and sends all incoming calls directly to voicemail. Calls are not logged in your Missed Calls.

1. Press the DND softkey to enable/disable.

Voicemail Access

1. Dial *99.

2. Dial your password (default 0000).

Note: Your system administrator can program *99 as a speed dial key for one-touch dialing.

Speed Dial

Speed dial keys located around the phone display are configured by an administrator. Please contact your system administrator regarding your speed dial assignments.

3-Way Calls

1. While on an active call, press the Conf key.

2. Dial the internal extension or external number to add to the conference.

3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.

4. Press the Conf key.

Warm Transfer

Places a current call on hold and allows you to speak with the other party before transferring the call to them.

1. While on an active call, press the Xfer key.

2. Dial the internal extension or external number.

3. Speak with the destination party.

4. Press the Xfer key.

Blind Transfer

A blind transfer routes a call to another party without speaking to them first.

1. While on an active call, press the Xfer key.

2. Dial the internal extension or external number.

3. Press the Xfer key before the destination party answers.

Tip: To transfer a call directly to voicemail, dial 0 + extension.

Hold

1. Press .

2. Press the Line key to retrieve the call.

Modify Ringtone

1. Press the Options key.

2. Select Preferences > TonesRing Tone.

3. If there are multiple lines assigned to the device, select the line you wish to modify.

4. Select the desired ringtone (highlight to sample ringtones).

5. Press the Done softkey.

Note: This device supports silent ringtones.

Presence Monitoring

In order to presence monitor, you must have the feature enabled on your device by an administrator. If not enabled, contact your system administrator for assistance.

Note: The lines that you wish to monitor must be speed dial assignments on your phone.

*Softkeys are buttons located around the display whose function changes depending on the context. These keys are managed by your system administrator.

See a feature you don’t understand? See our phone feature glossary.

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward Busy
  • Call Forward No Answer
  • Intercom (* + ext)
  • Hold
  • Reject
  • Multi-way Calling
  • Anonymous Call Rejection
  • Call Waiting
  • On Hook Dialing
  • Speakerphone

User Interface Features

  • Adjustable Ringer Volume
  • Call Logs
  • On Device Directory

Feature Keys

  • 9 SIP Accounts
  • Dedicated Line Keys
  • Upper Multifunction Keys* –9 Physical / 20 Virtual

*Supports line assignments.

  • 4 Physical Line Keys
  • Mute Button

Display

  • Black & White Display
  • Message Waiting Indicator (MWI)
  • Caller ID (CID)

*Does not support Arizona Timezone.

  • Busy Lamp Field (BLF)
  • Time/Date Display*
  • On Screen Message Display

Network & Provisioning

  • Cisco Multicast
  • On Device Ethernet (PoE)
  • PC Connection
  • Web Interface Provisionable

Hardware

  • Wireless Handset
  • Wired Headset

Before you begin:

  1. Verify a device profile has been created.
  2. Verify the phone’s MAC address has been assigned to the device profile.

1. Press the Options key.

2. Enter the password 22222 to access the Admin Menu.

Note: If this password is not accepted, contact Customer Support for assistance.

3. Select Network Settings and write down the phone’s IP Address.

4. Open an incognito window in Google Chrome, type the IP address into the address (URL) bar, and then press Enter on your keyboard.

5. Log in as an Admin with the password: 22222.

Note: If this password is not accepted, contact Customer Support for assistance.

6. Select Configuration Server and define the following settings:

Download Protocol

HTTP

HTTP Server

‹domain›.onjive.com

Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).

HTTP Path

‹domain›/p

Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).

Mode

Both

7. Select [Save Settings].

Note: If the phone doesn’t automatically reboot, you must power cycle the device to apply its provisioning settings.

Quick Start

Tip: You do not need to dial any numerical prefix before dialing an extension or external number. Simply dial the extension or 10 digit number.

Call Forwarding

This device does not support this feature.

Do Not Disturb (DND)

This device does not support this feature.

Voicemail Access

  1. Dial *99.
  2. Dial your password (default 0000).

Speed Dial

This device does not support this feature.

3-Way Calls

  1. While on an active call, press the F key.
  2. Select Conference.
  3. Dial the internal extension or external number to add to the conference.
  4. Wait for the second party to answer.
    Note: It is best practice to consult with the second party before adding them to a 3-way call.
  5. Press the Conference softkey*.

Transfer Calls

Warm (Attended) Transfer

Places the current call on hold and initiates a call with the transfer destination to confirm whether the call is wanted or not.  The two calls are then merged together.

  1. While on an active call, press the F key.
  2. Select Transfer.
  3. Dial the internal extension or external number.
  4. Speak with the destination party.
  5. Press the Transfer softkey*.

Note: If you hang up before the call rings, the transfer will fail and the call will be disconnected.

Blind Transfer

Routes the call to a third party, the original call is ended, and no confirmation is made to determine whether the transferred call is answered or if the number is busy.

  1. While on an active call, Press the F key.
  2. Select Transfer.
  3. Dial the internal extension or external number.
  4. Hang up before the destination party answers.

Tip: To transfer a call directly to voicemail, dial 0 + extension.

Hold

  1. Press .
  2. Press the Line key to retrieve the call.

Modify Ringtone

  1. Press the F key.
  2. Select Ring Tone.
  3. Select the desired ring tone (highlight to sample ringtones).
  4. Press the Select softkey*.

Note: This device supports silent ringtones. 

Presence Monitoring

This device does not support this feature.

*Softkeys are buttons located around the display whose function changes depending on the context. These keys are managed by your system administrator.

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