Support

Need to talk to us? Give us a call 877-548-3003

Customer Center

Aastra 9143i

You do not need to dial any numerical prefix before dialing an extension or external number. Simply dial the extension or 10 digit number.

Call Forwarding

1. Press the Options key.

2. Select Call Forward.

3. Scroll to the desired mode and select Change.

  • All: Forwards all incoming calls.
  • No Answer: Forwards all unanswered incoming calls.
  • Busy: Forwards calls that arrive when you’re already in a call.

4. Change the state to On.

5. Enter the internal extension or external number to which calls will be forwarded.

6. If you selected No Answer, enter how many rings to wait before forwarding.

7. Select Done and then press # to confirm (to disable call forwarding, turn Off the call forward mode).

Do Not Disturb (DND)

Enabling DND stops your phone from ringing and sends all incoming calls directly to voicemail. Calls are not logged in your Missed Calls.

1. Press the DND softkey to enable/disable.

Voicemail Access

1. Dial *99.

2. Dial your password (default 0000).

Note: Your system administrator can program *99 as a speed dial key for one-touch dialing.

Speed Dial

1. Hold down an unprogrammed softkey located at the top of the phone.

2. Enter the internal extension or external number.

3. Press the Save softkey.

3-Way Calls

1. While on an active call, press the Conference key.

2. Dial the internal extension or external number to add to the conference.

3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.

4. Press Conference again.

Warm Transfer

Places a current call on hold and allows you to speak with the other party before transferring the call to them.

1. While on an active call, press the Xfer key.

2. Dial the internal extension or external number.

3. Speak with the destination party.

4. Press the Xfer key.

Blind Transfer

A blind transfer routes a call to another party without speaking to them first.

1. While on an active call, press the Xfer key.

2. Dial the internal extension or external number.

3. Press Xfer before the destination party answers.

Tip: To transfer a call directly to voicemail, dial 0 + extension.

Hold

1. Press .

2. Press the Line key to retrieve the call.

Tip: If you have multiple calls on hold or your held call information is not on the screen, press ◄ or ► to view more information about the calls currently on hold.

Modify Ringtone

1. Press the Options key.

2. Select Preferences > TonesRing Tone.

3. If there are multiple lines assigned to the device, select the line you wish to modify.

4. Select the desired ringtone (highlight to sample ringtones).

5. Press the Set softkey.

Note: This device supports silent ringtones.

Presence Monitoring

In order to presence monitor, you must have the feature enabled on your device by an administrator. If not enabled, contact your system administrator for assistance.

Note: The lines that you wish to monitor must be speed dial assignments on your phone.

*Softkeys are buttons located around the display whose function changes depending on the context. These keys are managed by your system administrator.

See a feature you don’t understand? See our phone feature glossary.

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward Busy
  • Call Forward No Answer
  • Intercom (* + ext)
  • Hold
  • Reject
  • Multi-way Calling
  • Call Waiting
  • On Hook Dialing
  • Speakerphone
  • Stutter Tone

User Interface Features

  • Adjustable Ringer Volume
  • Call Logs
  • On Device Directory

Feature Keys

  • 9 SIP Accounts
  • Dedicated Line Keys
  • Upper Multifunction Keys* –4 Physical / 12 Virtual

*Supports line assignments.

  • 3 Physical Line Keys
  • On Device Speed Dial Edit

Display

  • Black & White Display
  • Message Waiting Indicator (MWI)
  • Caller ID (CID)

*Does not support Arizona Timezone.

  • Busy Lamp Field (BLF)
  • Time/Date Display*
  • On Screen Message Display

Network & Provisioning

  • Cisco Multicast
  • On Device Ethernet (PoE)
  • PC Connection
  • Web Interface Provisionable

Hardware

  • Wired Headset

Please contact Customer Support to provision this phone.

Was this help page useful? Send feedback.

Was this help page useful?


This form is to provide feedback on our help pages. if you need assistance, let's talk—we'd love to hear from you.