Support

Need to talk to us? Give us a call 877-548-3003

Customer Center

Aastra 6863i

You do not need to dial any numerical prefix before dialing an extension or external number. Simply dial the extension or 10 digit number.

Call Forwarding

1. Press .

2. Select Call Forward.

3. Scroll to the desired mode and change the state to On.

  • All: Forwards all incoming calls.
  • No Answer: Forwards all unanswered incoming calls.
  • Busy: Forwards calls that arrive when you’re already in a call.

4. Enter the internal extension or external number to which calls will be forwarded.

5. If you selected No Answer, enter how many rings to wait before forwarding.

6. Select Set > Done (to disable call forwarding, change the state to OFF).

Do Not Disturb (DND)

Enabling DND stops your phone from ringing and sends all incoming calls directly to voicemail. Calls are not logged in your Missed Calls.

1. Press the DND softkey to enable/disable.

Voicemail Access

1. Dial *99.

2. Dial your password (default 0000).

Speed Dial

1. Press and hold an unassigned softkey.

2. Enter the Name and Number.

3. Press the Set softkey.

3-Way Calls

1. While on an active call, press the CONF softkey.

2. Dial the internal extension or external number to add to the conference.

3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.

4. Press CONF again.

Warm Transfer

Places a current call on hold and allows you to speak with the other party before transferring the call to them.

1. While on an active call, press .

2. Dial the internal extension or external number.

3. Press the Dial softkey.

4. Speak with the destination party.

5. Press  again.

Blind Transfer

A blind transfer routes a call to another party without speaking to them first.

1. While on an active call, press .

2. Dial the internal extension or external number.

3. Press  before the destination party answers.

Tip: To transfer a call directly to voicemail, dial 0 + extension.

Hold

1. Press .

2. Press the Line key to retrieve the call.

Tip: If you have multiple calls on hold or your held call information is not on the screen, press ◄ or ► to view more information about the calls currently on hold.

Modify Ringtone

1. Press .

2. Select Preferences > Tones > Ring Tone.

3. If there are multiple lines assigned to the device, select the line you wish to modify.

4. Select the desired ringtone (highlight to sample ringtones).

5. Press the Set softkey.

Note: This device supports silent ringtones.

Presence Monitoring

This device does not support this feature.

*Softkeys are buttons located around the display whose function changes depending on the context. These keys are managed by your system administrator.

See a feature you don’t understand? See our phone feature glossary.

Call Handling Features

  • Warm Transfer
  • Blind Transfer
  • Do Not Disturb (DND)
  • Call Forward All
  • Call Forward Busy
  • Call Forward No Answer
  • Intercom (* + ext)
  • Hold
  • Reject
  • Multi-way Calling
  • Call Waiting
  • On Hook Dialing
  • Speakerphone
  • Stutter Tone

User Interface Features

  • Adjustable Ringer Volume
  • Call Logs
  • On Device Directory

Feature Keys

  • 2 SIP Accounts
  • Dedicated Line Keys
  • Upper Multifunction Keys* – 3 Physical / 3 Virtual

*Supports line assignments.

  • 2 Physical Line Keys
  • Mute Button
  • On Device Speed Dial Edit

Display

  • Black & White Display
  • Message Waiting Indicator (MWI)
  • Caller ID (CID)

*Does not support Arizona Timezone.

  • Time/Date Display*
  • On Screen Message Display

Network & Provisioning

  • Cisco Multicast
  • On Device Ethernet (PoE)
  • PC Connection
  • Web Interface Provisionable

Hardware

  • Wired Headset

Before you begin:

  1. Verify a device profile has been created.
  2. Verify the phone’s MAC address has been assigned to the device profile.

From the Phone Menu

1. Press the Options key.

2. Log into the Admin Menu with the password: 22222.

Note: If this password is not accepted, contact Customer Support for assistance.

3. Select Cfg. Srv. > Download Protocol > Use HTTP > done.

4. Select HTTP and define the following settings:

HTTP Server

‹domain›.onjive.com

Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).

HTTP Path

/p

HTTP Port

80

5. Press Done > Yes.

Note: If the phone doesn’t automatically reboot, you must power cycle the device to apply its provisioning settings.

From the Web UI

1. Press the Options key.

2. Log into the Admin Menu with the password: 22222.

Note: If this password is not accepted, contact Customer Support for assistance.

3. Select Network Settings and then write down the phone’s IP Address.

4. Open an incognito window in Google Chrome, type the IP address into the address (URL) bar, and then press Enter on your keyboard.

5. Log in with: Username = admin and Password = 22222.

Note: If this password is not accepted, contact Customer Support for assistance.

6. Select Configuration Server and define the following settings:

Download Protocol

HTTP

HTTP Server

‹domain›.onjive.com

Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).

HTTP Path

‹domain›/p

Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).

Mode

Both

7. Click [Save Settings].

Note: If the phone doesn’t automatically reboot, you must power cycle the device to apply its provisioning settings.

Was this help page useful? Send feedback.

Was this help page useful?


This form is to provide feedback on our help pages. if you need assistance, let's talk—we'd love to hear from you.