This guide assumes that the reader is comfortable with configuring a Panasonic BTS system. As it only entails registering the KDE/NCP device to Jive to receive calls and ensure proper call handoff.  Any other PBX configurations – such as licensing and routing decisions (hunt groups, schedules, etc.), would need to be configured separately by the reader.

It also assumes that the reader has contacted Jive Customer Support (877-548-3003) and has been provided the SIP credentials that are required to register and connect with Jive.

Step One: Connect to the PBX

1. Start the Panasonic Unified Maintenance Console.

2. Click Connect, verify that you will be doing so at the INSTALLER level and choose the method of connection:

  • LAN
  • RS-232
  • Modem
  • USB to Connect to your PBX for interactive configuration.

3. Provide the IP address of the MPR card and the password of the INSTALLER Level.

4. Click Connect.

Step Two: Set/Verify IP Settings

1. From System Menu > 1-Configuration > 1-Slot, hover over the MPR card and select the card property.

2. If static addressing is desired (DHCP Client enabled is fine as well) – the default gateway should be the end router LAN IP address. Also make sure that you have a valid DSP-VOIP LAN address.

3. Click Apply > OK.

Step Three: Install the V-SIPGW16 card

1. From 1-Configuration > 1-Slot, hover over the IPCMPR Virtual Slot and click Select Shelf.

2. Select the V-SIPGW16 card from the cards list and click select shelf.

3. Drag the VSIPGW16 card into the trunk portion of the virtual shelf by using the PC mouse lift button.

4. Release the mouse lift button and click Yes on the dialogue box.

5. Take the V-SIPGW16 card OUS in order to be able to enter the configuration settings on the VSIPGW16 card.

Step Four: Configure the VSIP-GW16 card

Shelf Property

1. Hover over the VSIPGW16 card and choose Shelf Property, and configure the following settings:

Nat Traversal


Keep Alive


SIP Called Party Number Check Ability

High→ Low (default).

Low→ High (recommended).

2. Click Apply.

Card Property

1. Hover over the VSIPGW6 card and choose Card Property.

2. Click on Common Settings (S) to enter your DNS addresses into the Manual Preferred and Alternate DNS Server IP Address fields. (Google’s DNS is recommended).

3. Click Apply OK.

Step Five: Configure Jive Trunk Registration Settings

1. Hover over the VSIPGW16 card and choose Port Property.

2. From the Main tab, ensure the following settings are configured:

Slot 1 / Port 1 Channel Attribute

Basic Channel

SIP Server Location: Name


Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).

Additional provisioned channels:

Add an additional channel for the slot/port of the basic channel.

3. Click Apply.

4. From the Account tab and enter the Username and Password given to you by Customer Support.

Note: You’ll use the sip username for both the Username and AuthenticationID fields.

5. Click Apply.

6. From the Register tab and set Register Sending Intervals to 300.

7. Click Apply.

8. From on the Calling Party tab, ensure the following settings are configured:

Header Type - Slot 1 Port 1

P-Preferred-Identity Header

P-Preferred-Identy Header: User Part


9. Click Apply.

10. From the Called Party tab, set Type column – Slot 1 Port 1 to: Request-URI.

11. Click Apply.

12. From the Supplementary Service tab, set CNIP (Receive) to Yes, as well as both REFER options.

13. Click Apply OK.

Step Six: Configure the DID Table

In order for Inbound calls to work, the DID table needs to be configured.

1. From System Menu > 10. CO & Incoming Call > DID Table, add each of your assigned phone numbers to the DID Number column and configure the DID Destination.

2. Click Apply > OK.

Step Seven: Per Extension Outgoing Caller ID (Optional)

1. From System Menu > 4. Extension > 4.1 Extension Setting, click on the ISDN CLIP tab.

2. For each extension on your system, set the CLIP ID to the number you would like to show for the outbound caller ID.

3. Click Apply > OK.