Jive Alert Center helps you proactively resolve any network issues that may arise on your phone system. Just like streaming your favorite TV show in pristine HD, a good Internet connection is critical for pristine call quality. With Jive Alert Center, you can define specific thresholds for latency, jitter, and packet loss that will trigger automatic notifications the moment your network performance starts to take a dive—so you can swoop in and save the day. Not only that, you will be alerted if your Internet goes down and your phone system enters failover mode or when you have a certain number of phones go offline. Rest easy, because you’re now in control.

Go to Jive Alert Center

Access Jive Alert Center

Permissions Required

In order to access Jive Alert Center, you must have configure PBX or super admin permissions given to you by a system admin.

1. Go to my.jive.com/alerts.

2. Enter your Email Address (JiveID) and Password.

3. Click [SIGN IN].

Note: Alternatively, you can access Jive Contact Center from the app switcher within other apps.

Tip: We have many single sign-on options. To learn more, click here.

Enable JBC Status Alerts

JBC Required

Before you can enable JBC status alerts, you must have a JBC device installed on your system.

Jive Business Continuity (JBC) provides an automatic, on-site, emergency backup for a Jive system. We’ll notify you immediately when a JBC device goes offline or is in failover mode to help you proactively resolve any issues.

1. From the JBC Status Alerts tab, enable the following:

Send alert when a JBC device is offline

A JBC device is considered offline when it is unable to communicate with Jive. For example, a JBC device has no power or cannot reach the Internet.

Send alert when a JBC device enters failover mode

A JBC device enters failover mode when it is unable to communicate with Jive while still providing limited services between local devices. For example, the Internet is down but extension-to-extension dialing is still possible.

Note: If analog phone lines are connected to a JBC device, outbound, limited inbound, and emergency calls are also available from these lines during failover mode.

2. Enter the email address for each alert recipient. All alerts are sent from noreply@jive.com (make sure this address is not marked as SPAM or junk mail).

Enable Network Quality Alerts

JBC Required

Before you can enable network quality alerts, you must have a JBC device installed on your system.

A good Internet connection is the most important component for call quality. We test networks from each Jive Business Continuity (JBC) device every 5 minutes so you can stay ahead of any issues that may arise.

1. From the Network Quality Alerts tab, enable Send Network Quality Alerts.

2. Enter the email address for each alert recipient. All alerts are sent from noreply@jive.com (make sure this address is not marked as SPAM or junk mail).

3. Set your network quality thresholds:

Latency

The average time it takes call audio packets to travel from a phone to Jive Cloud and back. If latency measures above 100ms, call quality could be affected.

Jitter

The change in the amount of time it takes for call audio packets to move from a phone to Jive Cloud (i.e. call audio is arriving out of order). If jitter measures above 10ms, call quality could be affected.

Packet Loss

The percentage of call audio packets lost while traveling from a phone to Jive Cloud. If packet loss measures above 0.5%, call quality could be affected.

Enable Phone Status Alerts

We know how crucial phones are to your daily communication needs. Multiple phones going offline at once is not only frustrating, but could be an indication of a broader issue. We’ll notify you immediately when a specified amount phones go offline so you can promptly resolve any issues.

1. From the Phone Alerts tab, enable Send Phone Status Alerts.

2. Enter your phone offline threshold.

3. Enter the email address for each alert recipient. All alerts are sent from noreply@jive.com (make sure this address is not marked as SPAM or junk mail).