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By default, a dial by name directory will spell out the name on an extension (e.g. “Mike” would be pronounced “M-I-K-E”). These star codes allow you to override this default by recording directory names from your phone. Directory recordings cannot be reverted back to the default settings where the name is spelled out. However, directory recordings can be re-recorded.

Record Personal Directory Name

1. Dial *21 from your Jive phone.

2. Enter your voicemail password (default 0000).

3. Record your full name after the tone.

4. Press #.

5. Complete one of the following:

a. Press 1 to accept the recording.

b. Press 2 to listen to the recording.

c. Press 3 to re-record.

Record Others’ Directory Name

Permissions Required

In order to record other user’s directory names, you must have prompt recording permissions given to you by a super admin.

1. Dial *22 from your Jive phone.

2. If you dialed the star code from someone else’s phone that does not have permissions, enter your numerical dialable username given to you by a system admin.

3. Enter your dialable password (default 0000).

Note: This password is separate from your voicemail password and can be changed by dialing *19 from your phone.

4. Enter the extension.

5. Record the extension’s name after the tone.

6. Press #.

7. Complete one of the following:

a. Press 1 to accept the recording.

b. Press 2 to listen to the recording.

c. Press 3 to re-record.

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