Watch Video

This feature is supported on Cisco MPP, Polycom, and Yealink only.

Hot desking loads your extension settings to a shared phone and uses it as your own (make/receive calls and check voicemail) regardless of where you physically sit. This star code allows you to initiate hot desking from a shared phone. When you’re done, you can use the same steps to log out.

The Emergency Services Caller ID assigned to the phone will be used for any emergency calls.

Admin Setup Required

In order to use hot desking, it must be enabled by a system admin on your user profile and each shared device.

1. Dial *43 from a shared Jive phone.

2. Enter your numerical dialable username given to you by a system admin.

3. Enter your dialable password (default 0000).

Note: This password is separate from your voicemail password and can be changed by dialing *19 from your Jive phone.

You will then hear two beeps and then the phone will reboot with the appropriate settings (this can take up to 30 sec).

4. To log out of a shared phone, dial *43 again.

Tip: Logging out of a shared phone, automatically logs you out of any call queues you were logged in to while hot desking.

Was this help page useful? Send feedback.

Was this help page useful?


This form is to provide feedback on our help pages. if you need assistance, let's talk—we'd love to hear from you.