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Forwarding incoming calls while you’re on vacation or busy will ensure your callers can speak with someone even though you’re unavailable. This star code allows you to override your line’s dial plan and forward all inbound calls to an internal extension or external number. This is nice if you don’t know how to enable call forwarding from your phone’s menu or if your phone doesn’t support this feature.

Note: Calls are still forwarded if the phone goes offline afterwards.

Enable Call Forwarding

This overrides any call forwarding settings configured from the phone’s menu.

1. Dial *72 from your Jive phone.

2. When you hear a dial tone, enter the forwarding destination (internal extension or external number).

Note: Your caller ID will be blocked, when forwarding to an external number, if your system admin has enabled Block Caller ID on the phone number used by your line.

3. Hang up. 

Disable Call Forwarding

This does not disable any call forwarding settings configured from the phone’s menu.

1. Dial *73 from your Jive phone.

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