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On traditional analog phone systems, calls placed on hold can be retrieved from any device with the same line assignment. For example, if a call was placed on hold on line 1, someone could pick up the call from any other phone with line 1. On a VoIP phone system, calls on hold are only retrievable from the device that originally placed the call on hold.

Call parking allows you to emulate traditional phone systems. This star code allows you to place a call on hold in a virtual parking spot for someone to answer from any phone when they are available. There are an unlimited number of parking spots available. These parking spots can either be assigned manually or by Jive’s system.

Park a Call

User-Assigned Parking Spot

1. Blind transfer to *37 + parking spot number (any number of digits, but it cannot start with 0).

Example: To park a call in spot 1, blind transfer the call to *371. To park a call in spot 15, blind transfer the call to *3715.

Notes: 

  • There are some devices that do not support blind transferring to a call parking spot.
  • If you blind transfer a call to an occupied spot, the call will be transferred back to your phone.

System-Assigned Parking Spot

1. Warm transfer to *37 (do not blind transfer or transfer the call before the system tells you where the call is parked).

2. The system will notify you where the call is parked.

3. Complete the transfer.

Note: If you have a call parking spot assigned to a speed dial key (i.e. *372), you must blind transfer to park a call.

Pick Up a Parked Call

1. Dial *37 + parking spot number.

Presence Monitor a Parked Call

Admin Setup Required

In order to presence monitor, you must have the feature enabled on your device by a system admin. Additionally, the lines that you wish to monitor must be speed dial assignments on your phone; see your phone’s user manual for further instruction.

By presence monitoring a parking spot, the speed dial key flashes on the device when a call is parked notifying the recipient.

1. Designate a specific parking spot to individual users (i.e. only John Smith’s calls are parked in spot #2).

2. Assign *37 + parking spot number as a speed dial key on those users’ devices (i.e. John Smith assigns *372 as a speed dial key).

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