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On a traditional analog system, a call placed on hold can only be retrieved from a phone with the same line assignment. For example, if a call was placed on hold on line 1, someone could pick up the call from any other phone with line 1 on it.

With Jive’s system, you can virtually park calls on hold where they can be answered from any phone, regardless of its line assignments. There are an unlimited number of parking spots available, and they can either be assigned manually or by the system.

Park a Call

User-Assigned Parking Spot

1. Blind transfer to *37 + parking spot number (any number of digits, but it cannot start with 0).

Example: To park a call in spot 1, blind transfer the call to *371. To park a call in spot 15, blind transfer the call to *3715.

Notes: 

  • There are some devices that do not support blind transferring to a call parking spot.
  • If you blind transfer a call to an occupied spot, the call will be transferred back to your phone.

System-Assigned Parking Spot

1. Warm transfer to *37 (do not blind transfer or transfer the call before the system tells you where the call is parked).

2. The system will notify you where the call is parked.

3. Complete the transfer.

Note: If you have a call parking spot assigned to a speed dial key (e.g. *372), you must blind transfer to park a call.

Pick Up a Parked Call

Parked calls will remain on hold until someone answers them or Call Parking Timeout lapses (the call is then routed back to the original person who parked the call).

1. Dial *37 + parking spot number.

Presence Monitor a Parked Call

Admin Setup Required

In order to presence monitor, you must have the feature enabled on your device by a system admin. Additionally, the lines that you wish to monitor must be speed dial assignments on your phone; see your phone’s user manual for further instruction.

By presence monitoring a parking spot, the speed dial key flashes on the device when a call is parked notifying the recipient.

1. Designate a specific parking spot to individual users (e.g. only John Smith’s calls are parked in spot #2).

2. Assign *37 + parking spot number as a speed dial key on those users’ devices (e.g. John Smith assigns *372 as a speed dial key).

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