Star codes give you access to extra features and functionality regardless of the model of phone you’re using. These codes aren’t cryptic, but they can be easily overlooked and forgotten. Feel free to bookmark this page or print the PDF for your daily reference.

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*11

Accesses the dial by name directory to search for and dial other extensions on the system.

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*12

No action. Reserved for emergency services in some countries.

*13

Logs in and out of a call queue

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*14

Records a sound clip to be used in a dial plan or call queue (requires prompt recording permissions).

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*15

Records a single call (feature must be set up by a system admin). Dial the star code followed by the phone number.

Cannot be used mid-call.

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*17

Initiates call monitoring (requires monitoring permissions).

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*19

Changes personal dialable password (default 0000).

A dialable password is used with the dialable username to access permission-based tasks such as recording prompts, making international calls, or call monitoring. This password is different from the voicemail password.

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*21

Records personal directory name to be used in the dial by name directory.

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*22

Records others’ directory names to be used in the dial by name directory (requires prompt recording permissions).

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*37

Places a call on hold in a virtual parking spot on the system. There are an unlimited number of parking spots available. These parking spots can either be assigned manually or by Jive’s system.

  • User-Assigned
    Blind transfer to *37 + parking spot number (any number of digits, but it cannot start with 0).
  • System-Assigned
    Warm transfer to *37 (the system will notify you where the call is parked).
  • Pick Up a Parked Call
    Dial *37 + parking spot number.

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*43

This feature is supported on Cisco MPP, Polycom, and Yealink only.

Initiates hot desking allowing you to load your extension settings to a shared phone and use it as your own (make/receive calls and check voicemail). Dial the same star code to log out of a shared phone.

This must be enabled by a system admin on your user profile and each shared device.

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*67

Blocks your number from a caller ID for a single call.

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*72

Activates server-side call forwarding—all incoming calls are forwarded to an internal extension or external number. Dial the star code (you will hear a dial tone) followed by the forwarding destination.

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*73

De-activates server-side call forwarding.

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*82

Overrides the Block Caller ID setting for a single call.

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*97

Picks up a call ringing on another user’s phone (directed call pickup).

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*98

Checks other extension, ring group, or shared voicemail boxes.

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*99

Checks voicemail for the line(s) assigned to the phone.

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*911

Performs an emergency services call notification test.

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* + ext

Establishes a two-way intercom between two extensions (feature must be enabled on the recipient’s line).

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