Watch Video

By default, your voicemail will greet your callers with an automated message (e.g. “The person at extension # is unavailable.”). By recording voicemail greetings, you can make this message much more personal and give specific instructions to your callers.

1. Access the voicemail menu.

2. Press 0 for Mailbox Options.

3. Record the desired greeting type:

a. Press 1 to record an Unavailable Message—this is the default and most common greeting used for a voicemail box.

b. Press 2 to record a Busy Message—this alternate greeting can be recorded for system admins to use in a dial plan.

c. Press 3 to record a Name—this greeting plays the recorded name followed by an automated message (only plays if no unavailable message exists).

d. Press 4 to record a Temporary Message—when recorded, this message overrides any other voicemail greetings. In order to remove a temporary message it must be deleted.

4. Follow the voice prompts to accept, review, or re-record the recording.

Was this help page useful? Send feedback.

Was this help page useful?

This form is to provide feedback on our help pages. if you need assistance, let's talk—we'd love to hear from you.