It’s nice to know if someone is available before you call them. Presence monitoring allows you to visually monitor the speed dial contacts assigned to your phone to know whether or not they are on an active call. These line keys will light up (busy lamp field) indicating if a contact is busy or idle.

Note: Presence monitoring capacity is dependent on the number of line keys on the phone model; see the phone’s user manual to learn more.

Admin Setup Required

In order to presence monitor, you must have the feature setup by a system admin.

Common Use Case

You know your boss has been on a call this morning, but his 9:00 appointment is here. You glance at your phone and see that he is still on his call, so rather than knocking on the door you quickly send him a chat message: “your 9:00 is here when you’re ready” and he pings back “okay, I’ll be right out—thanks”. Definitely beats knocking on the door and interrupting his call.

Was this help page useful? Send feedback.

Was this help page useful?


This form is to provide feedback on our help pages. if you need assistance, let's talk—we'd love to hear from you.