Jive’s Outlook Integration gives you the ability to click on a phone number within Outlook and initiate a call to that number and to pull Outlook contacts into your Jive contact list. Once signed into the integration, phone numbers from an email will appear in the right sidebar (Outlook desktop version) and phone numbers within emails (Outlook web version) can be clicked to then be directed to Jive Web or Jive Desktop to complete the call. This integration requires a paid Jive account. 

Get Started

Outlook web version

Note: For the integration to work properly, you must disable the block third-party cookies setting in your browser cookie settings.

1. Click the settings gear icon from your Outlook web inbox.

2. Click Manage add-ins.

3. From the Custom add-ins section in My add-ins, click on Add a Custom add-in.

4. Choose the file and click OPEN.

5. Click on the Jive icon at the top of an email.

6. Click [SIGN IN TO JIVE] in the right sidebar.

7. Enter your Email Address (JiveID) and Password.

8. Click [SIGN IN].

9. Click [SHARE MY CONTACTS WITH JIVE] to sync contacts.

 

Outlook desktop version

1. Click the Store icon from the toolbar in the home tab.

2. From the Custom add-ins section in My add-ins, click on Add a Custom add-in.

3. Choose the file and click OPEN.

4. Click the Jive icon from the toolbar in the home tab.

5. Click [SIGN IN TO JIVE].

6. Enter your Email Address (JiveID) and Password.

7. Click [SIGN IN].

8. Click the gear icon in the Jive side panel.

9. Click [SHARE MY CONTACTS WITH JIVE] to sync contacts.