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Jive View

Jive View™ delivers a comprehensive picture of your phone’s network in real time. Armed with this performance data, you (or our tech team) can proactively identify network concerns before they become problems. If problems do arise, the app helps pinpoint exactly what they are so you can address them and verify that you’re in the clear. That, my friend, is called peace of mind.

Download for Mac
Download for Windows

Install the App

System Requirements

  • Mac OS X Sierra

Note: The software uses the Qt Development Frameworks, a third party software library owned by The Qt Company licensed under the GNU LGPL v2.1 license. Its source can be downloaded here.

For the most accurate results, install Jive View on a computer that is hard-wired (not connected through Wi-Fi) to the same network as your phones.

1. Download Jive View for Mac.

2. Open and run the downloaded .dmg.

3. Double-click the installer icon and follow the on-screen instructions. Make sure to read the License Agreement carefully.

Access the App

1. Open Jive View (Applications folder).

2. Click the Jive icon in the menu bar.

3. Click Show Jive View Client.

Test Your Network

1. Open Jive View (Applications folder).

2. Click the Jive icon in the menu bar.

3. Click Show Jive View Client.

4. From the Test tab, verify Jive Servers link displays Success (this indicates the tool can report network data back to Jive, not that the phones are working).

5. From the System tab, write down your Passphrase and then go to the testing dashboard.

Your Passphrase
A unique, four word identifier generated when Jive View is installed and it will never change. It is used to access the historical test reports from your network. Both the Passphrase and the System Code represent the same identifier; the passphrase is simply easier to remember and communicate.

Note: If you’re working with a Customer Support representative, simply give them your Passphrase so they can access your network performance.

6. Enter your passphrase and then click [RUN TEST].

Tip: To re-run the test, close and relaunch the testing dashboard.

Install the App

System Requirements

  • Windows XP, Vista, 7, 8, 8.1, 10, Server 2008, 2012, 2016
  • Internet/Outbound HTTPS (TCP Port 443) Access

Jive View™ needs to establish frequent Internet connections in order to test your connectivity and receive updates. While Jive View is a clean and secure software, this behavior can be reason enough to get blocked by some antivirus or firewall vendors. In some cases, it might be necessary to manually unblock Jive View and its update component.

The programs that need to be allowed are:

  • <install_directory>/jiveview.exe
  • <install_directory>/autoupdater/jive-autoupdate-windows.exe

For the most accurate results, install Jive View on a computer that is hard-wired (not connected through Wi-Fi) to the same network as your phones.

1. Download Jive View for Windows.

2. Open and run the downloaded .exe.

3. Double-click the installer icon and follow the on-screen instructions. Make sure to read the License Agreement carefully.

Access the App

1. Open Jive View (Start Menu).

2. Right-click the Jive icon in the notification area of the Windows taskbar (located in bottom-right corner next to the system clock). You may have to click Show hidden icons if your icons are hidden.

3. Click Show Jive View Client.

Test Your Network

1. Open Jive View (Start Menu).

2. Right-click the Jive Icon in the notification area of the Windows taskbar (located in bottom-right corner next to the system clock). You may have to click Show hidden icons if your icons are hidden.

3. Click Show Jive View Client.

4. From the Test tab, verify Jive Servers Communication displays Success (this indicates the tool can report network data back to Jive, not that the phones are working).

5. From the System tab, write down your Passphrase and then go to the testing dashboard.

Your Passphrase
A unique, four word identifier generated when Jive View is installed and it will never change. It is used to access the historical test reports from your network. Both the Passphrase and the System Code represent the same identifier; the passphrase is simply easier to remember and communicate.

Note: If you’re working with a Customer Support representative, simply give them your Passphrase so they can access your network performance.

6. Enter your passphrase and then click [RUN TEST].

Tip: To re-run the test, close and relaunch the testing dashboard.

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