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Jive Mobile for Android

With Jive Mobile, you and your employees can use personal devices to talk and text from a business number—without surrendering your private phone numbers. Reliably make and receive calls using the latest iOS and Android technologies to provide a seamless mobile experience.

Download for Android

Setup Required

Before you can use Jive Mobile, you must have a registered JiveID and at least one device assigned to you by a system admin.

Access Jive Mobile

1. Download and open the app.

2. Tap [SIGN IN].

3. Enter your Email Address (JiveID) and Password.

4. Tap [LOGIN].

Tip: We have many single sign-on options. To learn more, click here.

Basic Navigation

Line Selector

Defines which line and device is used to make/receive calls. This does not affect SMS text or chat messages.

Tip: Enable Do Not Disturb to silence calls, alerts, and notifications.

Here’s what you’ve missed

Provides access to your missed calls, unread SMS text/chat messages, and unplayed voicemails. Blue icons appear when there is new activity. Tap a section to view your missed activity.

Tabs

Home
Displays your recently missed activity and line selector.

Recents
Displays your call and SMS text/chat messages history.

Dialer
Opens the keypad.

Contacts
Manages your contact directory and favorites contacts.

Settings
Displays settings for Jive Mobile including location based rules, line options, and presence monitoring.

Button Guide

Make a Call

Initiates a voice call with the entered contact.

Incoming Call

Rejects the incoming call and sends it to the next step in your find me/follow me settings.

Answers the incoming call.

Current Call

Ends the call.

Places the call on hold.

Mutes your microphone.

Opens the dial pad.

Enables your speakerphone. When other bluetooth devices are available, options to connect to these devices will display.

Transfers the call.

 

Transfer types include:

  • Direct Transfer = Routes a call to another party without speaking to them first.
  • Warm Transfer = Allows you to speak with the other party before transferring the call to them.
  • Send to Voicemail = Transfers the call directly to a voicemail box on your system.
  • Cancel Transfer = Cancels the transfer and returns to the call on hold.

Places the current call on hold and adds another call to the current call (three-way call).

Merges two active calls together (three-way call).

Swaps between two active calls.

Contacts

Adds a new contact to the directory.

Edits or deletes a contact.

 

Note: Only contacts you have added can be edited or deleted.

Displays your call and SMS text/chat messages history with contact.

 

Type a new message and then tap to send.

View the contact’s address in Maps.

Recents

Filters your recent history.

Visual Voicemail

Deletes the voicemail message.

Marks the voicemail message as played.

Sends a message to the contact.

Calls the contact.

Plays the voicemail message.

Pauses the voicemail message.

Enables speakerphone.

Device Settings

To maximize functionality, Jive recommends enabling all of the following settings.

From the home screen, go to Settings > Applications > Application Manager > Jive (you will need to scroll down through a list of all the installed apps) > Permissions.

Camera

Allows the app to use the device’s camera.

Contacts

Allows the app to access contacts stored on your device; merging your personal contacts with the system directory.

Location

Allows the app to access your location. This must be enabled to apply location based rules.

Microphone

Allows the app to use the device’s microphone.

Phone

Allows the app to make and receive calls.

App Settings

Do Not Disturb

Silences calls, alerts, and notifications.

Extensions

Defines which line and device is used to make/receive calls. This does not affect SMS text or chat messages.

Advanced Settings

See below.

Feedback

Sends feedback (bugs and feature requests) to Jive.

Advanced Settings

Ring & Vibration

Select Ringtone
Defines the default ringtone for all incoming calls.

 

Enable Vibrate
Enables your device to ring and vibrate at the same time.

 

Only Vibrate on Silent Mode
Allows your device to vibrate only when it is in silent mode.

Location Based Rules (Beta)

Defines how the app behaves when the device enters or exits a specified location boundary (geo-fencing). For example, if you want to prevent taking work calls when you are home, etc.

 

Note: The app must have location services enabled before applying location based rules.

 

Map
Defines the location boundary. The device must be inside the desired location boundary as the map pin cannot be moved.

 

Enter rule name
Name by which the location based rule is identified.

 

Select action on entry
Action when the device enters the location boundary.

 

Select action on exit
Action when the device exits the location boundary.

Enable Calling

Toggles inbound and outbound calling permissions on/off.

Block Incoming Calls

Blocks all inbound calls to the line.

Wi-fi Calling Only

Disables the app from using cellular data. When enabled, the device must be connected to an approved Wi-Fi network.

Allow Intercom

Enables the line to receive incoming intercom calls from other lines on the system. Intercom is a feature that pages an individual phone by automatically activating the speakerphone—unless the app is set to do not disturb.

Show Favorite's Presence

Enables presence monitoring allowing you to visually monitor other lines (extensions) to know whether or not one of your favorites is on an active call.

 

Note: Contacts that have not been added as favorites can only be monitored from within contact details.

Enable Debugging

Used by Customer Support to troubleshoot the app.

Select a Line

1. Tap the Home tab.

2. Tap your name and extension at the top.

3. Select the desired extension used to make/receive calls. This does not affect SMS text or chat messages.

Search Your Contacts

1. Tap the Contacts tab.

2. Search for a contact’s name, number, or extension.

3. Select a contact from the results to view their contact details.

Manage Your Contacts

Favorite a Contact

1. Tap the Contacts tab.

2. Search for a contact’s name, number, or extension.

3. Select a contact from the results and then tap Add to Favorites.

Tip: Tap Remove from Favorites to remove the contact from your favorites.

Add a Contact

1. Tap the Contacts tab.

2. Tap [+].

3. Enter the contact’s information.

4. Tap Save.

Edit a Contact

Only contacts you have added can be edited.

1. Tap the Contacts tab.

2. Search for a contact’s name, number, or extension.

3. Select a contact from the results and then tap .

4. Make any necessary changes and then tap Save.

Delete a Contact

Only contacts you have added can be deleted.

1. Tap the Contacts tab.

2. Search for a contact’s name, number, or extension.

3. Select a contact from the results and then tap .

4. Tap Delete.

Check Your Voicemail

1. Tap the Home tab.

2. Expand the Voicemails section.

3. Tap [Call Voicemail].

4. Enter your password (default 0000).

Send SMS Text and Chat Messages

1. Tap the Home tab.

2. Expand the Messages section.

3. Tap [Create New Message].

4. Search for a contact’s name, number, or extension.

5. At the bottom, type your new message and then tap to send.

Note: SMS text/chat messages cannot be deleted.

Transfer a Call

1. While on an active call, press Transfer.

2. Search for or dial a contact’s name, number, or extension.

3. Choose your transfer type:

  • [BLIND TRANSFER] = Routes a call to another party without speaking to them first.
  • [WARM TRANSFER] = Allows you to speak with the other party before transferring the call to them.
  • [SEND TO VOICEMAIL] = Transfers the call directly to voicemail.
  • [CANCEL TRANSFER] = Cancels the transfer and returns to the call on hold.

Start a 3-Way Call

1. While on an active call, tap Add.

2. Search for or dial a contact’s name, number, or extension.

3. Wait for the second party to answer, and then let them know that you would like to add them to a 3-way call.

4. Tap Merge.

Forward Incoming Calls

1. Dial *72.

2. When you hear a dial tone, enter the forwarding destination (internal extension or external number).

Note: Your caller ID will be blocked, when forwarding to an external number, if your system admin has enabled Block Caller ID on the phone number used by your line.

3. Hang up.

To disable call forwarding, dial *73.

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