This integration is in Public Beta.
If you’re an avid Slack user, you probably live in Slack all day. Jive’s bot, James, will only give you another reason to never leave. Now from Slack you can log in and out of call queues, see which agents are servicing specific queues, and create queue groups for bulk actions. If you need to step away, you can tell James that you need to ‘take a break’ and he’ll automatically log you out of all queues until you let him know you’re back.

To install the Jive James Slack bot click the button below.

Add to Slack

Install James

Permissions Required

In order to install Jive’s Slack bot, you must have permissions on your Slack workspace (usually a Workspace Admin).

1. Click here to find James in the Slack App Directory.

2. Sign in to Slack.

3. Click [Install].

4. Click [Authorize].

Use James

Connect to James

1. Open Slack.

2. Click [+] in Direct Messages.

3. Search for “jive james”.

4. Click Jive’s bot – James.

5. Click [GO].

6. Enter “/jive connect” to connect your Slack and Jive identities.

7. Click [Connect Jive Account].

8. Click [LINK ACCOUNTS] in the Slack Jive James – Bot section on the integration dashboard.

Commands

You can send various commands to James to perform specific actions (e.g. “I need a break”). At anytime, you can always ask James for “help” to list out all the commands available to you.

List all call queues

Shows you all the available call queues.

Log into call queue ####

Replace #### with the call queue extension.

Logs you in to a call queue as an agent to begin taking calls.

Log out from call queue ####

Replace #### with the call queue extension.

Logs you out of a call queue.

Where am I logged in?

Shows you which call queues you’re currently logged in to.

List members of queue ####

Replace #### with the call queue extension.

Shows you which agents are logged in to a call queue.

Create group ‹name›

Replace ‹name› with the desired group name.

Creates a new call queue group. This allows agents to log in and out of multiple call queues at once.

List my groups

Shows you all of the call queue groups.

Add queues ####, #### to group ‹name›

Replace #### with the call queue extension(s) and ‹name› with the desired group name.

Adds a call queue(s) to a call queue group.

Delete group ‹name›

Replace ‹name› with the desired group name.

Deletes a call queue group.

Remove queues ####, #### from group ‹name›

Replace #### with the call queue extension(s) and ‹name› with the desired group name.

Removes a call queue(s) from a call queue group.

Show me the queues in group ‹name› OR List the queues in the group ‹name›

Replace ‹name› with the desired group name.

Shows you all the call queues in a call queue group.

Login group ‹name›

Replace ‹name› with the desired group name.

Logs you in to a group of call queues to begin taking calls.

Logout group ‹name›

Replace ‹name› with the desired group name.

Logs you out of a group of call queues.

Can I make a suggestion?

Tell James how he can improve (i.e. send us feedback).

I need a break

Temporarily logs you out of all call queues while you take a break.

I'm back

Logs you back in to all your call queues once you’re done with your break.