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Chrome Integration

Jive Click to Connect gives you the ability to hover over a phone number (or enter it manually) within Google Chrome and initiate a call to that number on your phone. As needed, you can enable the extension to automatically search your callers’ caller ID within Google—or other third-party tools—to learn more about who’s calling.

Download Jive Click to Connect

Setup Required

Before you can integrate with Chrome, you must have a registered JiveID and at least one device assigned to you by a system admin.

 

Access Jive Click to Call

1. Click here to go to the Chrome Web Store.

2. Click [+ ADD TO CHROME].

3. Click [Add extension].

To sign in, click the Jive Icon in the top-right of your browser.

Tip: Click [Sign in with Google]or [Sign in with Microsoft] to log in with single sign-on (SSO). For this to work, your JiveID must match your Google or Office 365 email address respectively (contact a system admin for assistance).

Click to Call

Jive Click to Connect does not work like a softphone. When you initiate a call from Chrome, it first sends the call to your Jive phone, waits for you to pick it up, and then finally completes the call to the outbound number.

To access settings, click the Jive Icon chromeInt_iconGreen in the top-right of your browser and then click settingsGear.

User

Displays the user currently logged in to the Chrome extension.

[SIGN OUT]

Signs out of the Chrome extension.

Line Selector

Defines which line/device is used for click to call, incoming call notifications, and web-pop functionality.

Hover over to:

Test Ring
Rings the line/device to test its connectivity.

Delete
Deletes the line/device from the line selector.

Incoming Call Notifications

Enables/disables browser notifications (caller ID) for incoming calls to the selected line/device.

Note: Chrome must be opened before the incoming call is received for notifications to function.

Web Pops

Enables/disables web searches on the incoming caller’s phone number in a new tab.

When an incoming call is ringing
Launches the web pop once the incoming call rings.

When an incoming call is answered
Launches the web pop once you answer the call.

Note: Chrome must be opened before the incoming call is received for web pops to function.

3rd Party Pops

Defines which sites to search (by phone number) when an incoming call is received.

  • LinkedIn
  • Google Contacts
  • Google Search
  • Make a custom template

To access the dialer, click the Jive Icon chromeInt_iconGreen in the top-right of your browser.

Enter a number to make a call

Enter an internal extension or 10 digit external number (no hyphens) and then click [Call] to initiate a call to your line.

Tip: Hover over a phone number inside of Chrome and then click [Call] to initiate a call to your line.

Settings

Defines additional settings for the Chrome extension.

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