Jive Click to Connect gives you the ability to hover over a phone number (or enter it manually) within Google Chrome and initiate a call to that number on your phone. As needed, you can enable the extension to automatically search your callers’ caller ID within Google—or other third-party tools—to learn more about who’s calling.
1. Click here to go to the Chrome Web Store.
2. Click [+ ADD TO CHROME].
3. Click [Add extension].
To sign in, click the Jive Icon in the top-right of your browser.
Tip: Click [Sign in with Google]or [Sign in with Microsoft] to log in with single sign-on (SSO). For this to work, your JiveID must match your Google or Office 365 email address respectively (contact a system admin for assistance).
Click to Call
Jive Click to Connect does not work like a softphone. When you initiate a call from Chrome, it first sends the call to your Jive phone, waits for you to pick it up, and then finally completes the call to the outbound number.
To access settings, click the Jive Icon in the top-right of your browser and then click .
Displays the user currently logged in to the Chrome extension.
Signs out of the Chrome extension.
Defines which line/device is used for click to call, incoming call notifications, and web-pop functionality.
Hover over to:
|Incoming Call Notifications||
Enables/disables browser notifications (caller ID) for incoming calls to the selected line/device.
Note: Chrome must be opened before the incoming call is received for notifications to function.
Enables/disables web searches on the incoming caller’s phone number in a new tab.
When an incoming call is ringing
When an incoming call is answered
Note: Chrome must be opened before the incoming call is received for web pops to function.
|3rd Party Pops||
Defines which sites to search (by phone number) when an incoming call is received.
To access the dialer, click the Jive Icon in the top-right of your browser.
|Enter a number to make a call||
Enter an internal extension or 10 digit external number (no hyphens) and then click [Call] to initiate a call to your line.
Tip: Hover over a phone number inside of Chrome and then click [Call] to initiate a call to your line.
Defines additional settings for the Chrome extension.