End-of-Life Announcement
All the features and functionality (plus more) found in the End User Portal are now in Jive Web. As a result, we will be discontinuing the End User Portal soon.

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Want your calls to find to you? The Find Me/Follow Me settings will route your incoming calls in sequence to specified destinations to create a unique dial plan. When someone calls your line, you can have it simultaneously ring your cell phone; or if you don’t answer, you can direct the call to a completely different destination. No matter where you are or what you are doing, your calls will follow you the way you want them to.

Note: There are scenarios when the Find Me/Follow Me settings are overridden on a per call basis by other dial plans on the system.

To access your Find Me/Follow Me settings, select the line you would like to set up (only for users with multiple lines) and then click [FIND ME/FOLLOW ME SETTINGS…].

 

Ring Steps

Key Concepts

Simultaneous Ringing

When the extension is dialed, multiple extensions or external numbers ring all at once.  For example, if you want two extensions and a cell phone to ring at the exact same time; add multiple extensions or numbers to a single ring step.

sequential

Sequential Ringing

Entails creating multiple ring steps that occur in order.  For example, if you want your desk phone to ring first, and you do not pick up, route the call to another extension before it finally dials your cell phone; create multiple ring steps within your dial plan.

simultaneous

Ring Step Settings

Ring Timeout

The time in seconds that the line should ring before going to the next step in the dial plan.

Note: This may be overridden by dial plan settings set up by an admin.

Options

Confirm Pickup
If enabled, the system provides the option to dial 1 to accept an incoming call or 2 to send it to voicemail.

The primary benefit of this feature is when a cell phone is in a ring step.  When a cell phone is turned off or is out of range, calls usually go straight to the cell phone voicemail box. Without confirm pickup, the voicemail would answer the call and prematurely end the dial plan. Enabling confirm pickup allows the call to re-route back to the next ring step or to your Jive voicemail box.

A secondary benefit is if calls are being routed to a personal phone number.  Having confirm pickup enabled lets you know the call is business related, and you can then answer the call appropriately.

Pass Thru Caller ID
This option controls what is shown on the caller ID for call steps with external numbers. If enabled, the caller ID of the original caller is displayed. Disabled, the caller ID shows the number set up for the line.

Note: This feature does not work if your system admin has enabled Block Caller ID on the phone number used by your line.

If no answer, send to…

Defines what happens if the call is not answered during the previous ring steps.  By default, calls are routed to the extension’s voicemail, but there are some additional options.

Voicemail

Sends the caller to the voicemail box associated with the line.

Extension

Sends the caller to the specified extension.

External Number

Sends the caller to the specified external number.

Note: Your caller ID will be blocked if your system admin has enabled Block Caller ID on the phone number used by your line.

Transferrer

If the call was transferred to the line, returns the call to the party that initiated the transfer. If the call was not transferred to the line, it hangs up on the caller.

Hang Up

Simply hangs up on the caller.

If call fails, send to…

Defines what happens if the call fails due to an internet outage or hardware issue.

(Unspecified)

Follows the If no answer, send to… ring step.

External Number

Forwards the call to a specified external number.

Note: Your caller ID will be blocked if your system admin has enabled Block Caller ID on the phone number used by your line.

Extension

Forwards the call to a specified extension.

Note: To avoid routing calls to another device that is also affected by the same internet outage, we recommend only using failover to an extension if you have multiple locations on the same system (i.e. an office in Chicago and in Dallas).

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