You don’t like throwing money away—we get it. That is why we want you to understand all the charges and fees on your invoice. If you can’t find the answers you need here, contact us and we’d be happy to personally walk you through them.

Tip: Take a look at how to view and pay your invoice online.

For payment and billing questions call:

866-768-5429
Monday – Friday, 8:00am-6:00pm MST
Email: billing@jive.com

Your Bill

1 – Billing Portal

Pay your bill, view invoice history, and manage autopay using the online billing portal.

2 – Bill To

Billing address for the account. This may be different than your service address.

3 – Invoice

Invoice number, date, and customer ID. This information is used to identify you when contacting our Billing Team.

4 – Memo

Additional invoice and equipment information.

5 – Terms

Jive customers are on a net 15 payment schedule.

6 – Due Date

Date your payment must be received by Jive. Payments received after this date are subject to late fees. All payments are due on the 16th of each month, unless otherwise specified on your invoice.

7 – Billable Items

Handsets – service charge
Billable devices  on your account (phones, ATAs, paging devices, etc).

Note: Certain devices are billed per extension. 

DIDs – service charge – telephone numbers
Billable phone numbers on your account (toll-free, inbound-only, two-way, international).

Included minutes – no charges
Minutes used within your service plan (these are free).

Outbound minutes overages
Outbound minutes that exceeded your service plan (.02¢ a minute).
Note: Extension to extension dialing is considered outbound calling.

Toll Free minutes – metered charges
Inbound minutes to your toll-free numbers ($0.019/min).

International minutes
Minutes used for outbound international calls.

See our international rates.

State and Local Regulatory Fees
Required State and local taxes and fees (varies on State and local mandates).

Regulatory fee
Required federal taxes and fees (13.81%).

Contact Center
Subscription fee for Contact Center.

Rentals
Charges for equipment rented from Jive.

8 – Total
Total dollar amount due on your account.

FAQs

How does Jive’s billing work?

Jive bills a month in advance on the 1st of each month (i.e. your January 1st invoice is for all of January). If your billing start date is after the 1st of the month, your invoice will show prorated charges. For example, if your billing start date is 7/15, you will have prorated charges for the 16 days in July as well as the full month of August on your August 1st invoice.

Tip: View your account history by accessing the billing portal (permissions required).

When does Jive begin billing for service?

Jive Voice
For accounts larger than 50 seats, billing activation begins after the first phone number is activated (including any new local and temporary numbers). Small accounts (less than 50 seats) are billed 30 days after the quote is signed.

Broadband/Data
Billing activation begins shortly after we receive confirmation from the service provider that the broadband/data circuit has been activated.

How will I receive my invoice?

To make sure we live our corporate color (green), we email paperless invoices between the 1st and 5th of the month. This provides enough time for you to contact us should you have any questions.

*Each account must provide a billing contact upon service setup.

What additional billing information is available?

You can request call logs by contacting our billing department.

*Toll free and international minutes are rounded up and may not reflect the call reports on the system.

What forms of payment are accepted?

You can pay online with any of the following methods:

  • Credit card
  • Debit card
  • Checking account (ACH).

If you would like to mail payment, please send your check to:

Jive Communications
Dept. CH 19606
Palatine, IL 60055-9606

How do I set up autopay?

You can enable autopay from the billing portal. Your preferred payment method will be charged automatically for the full account balance on the 10th of each month. Once payment is processed, a receipt is automatically emailed for your records.

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