You don’t like throwing money away—we get it. That is why we want you to understand all the charges and fees on your invoice. If you can’t find the answers you need here, contact us and we’d be happy to personally walk you through them.
Tip: Take a look at how to view and pay your invoice online.
For payment and billing questions call:
Monday – Friday, 8:00am-6:00pm MST
|1 – Billing Portal||
Pay your bill, view invoice history, and manage autopay using the online billing portal.
|2 – Bill To||
Billing address for the account. This may be different than your service address.
|3 – Invoice||
Invoice number, date, and customer ID. This information is used to identify you when contacting our Billing Team.
|4 – Memo||
Additional invoice and equipment information.
|5 – Terms||
Jive customers are on a net 15 payment schedule.
|6 – Due Date||
Date your payment must be received by Jive. Payments received after this date are subject to late fees. All payments are due on the 16th of each month, unless otherwise specified on your invoice.
|7 – Billable Items||
Handsets – service charge
Note: Certain devices are billed per extension.
DIDs – service charge – telephone numbers
Included minutes – no charges
Outbound minutes overages
Toll Free minutes – metered charges
See our international rates.
State and Local Regulatory Fees
|8 – Total||
Total dollar amount due on your account.
How does Jive’s billing work?
Jive bills a month in advance on the 1st of each month (i.e. your January 1st invoice is for all of January). If your billing start date is after the 1st of the month, your invoice will show prorated charges. For example, if your billing start date is 7/15, you will have prorated charges for the 16 days in July as well as the full month of August on your August 1st invoice.
Tip: View your account history by accessing the billing portal (permissions required).
When does Jive begin billing for service?
For accounts larger than 50 seats, billing activation begins after the first phone number is activated (including any new local and temporary numbers). Small accounts (less than 50 seats) are billed 30 days after the quote is signed.
Billing activation begins shortly after we receive confirmation from the service provider that the broadband/data circuit has been activated.
How will I receive my invoice?
To make sure we live our corporate color (green), we email paperless invoices between the 1st and 5th of the month. This provides enough time for you to contact us should you have any questions.
*Each account must provide a billing contact upon service setup.
What additional billing information is available?
You can request call logs by contacting our billing department.
*Toll free and international minutes are rounded up and may not reflect the call reports on the system.
What forms of payment are accepted?
You can pay online with any of the following methods:
- Credit card
- Debit card
- Checking account (ACH).
If you would like to mail payment, please send your check to:
Dept. CH 19606
Palatine, IL 60055-9606
How do I set up autopay?
You can enable autopay from the billing portal. Your preferred payment method will be charged automatically for the full account balance on the 10th of each month. Once payment is processed, a receipt is automatically emailed for your records.