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Emergencies, as much as we don’t like them, can happen in an instant. Why not be prepared? Emergency service call notifications alert specified personnel immediately after any line dials emergency services (U.S.=911, International=112). As needed, notifications can be sent via email or text message (SMS).

1. Click System Settings in the left sidebar.

2. From the General tab > Emergency Service Call Notification section, enable Send Emergency Service Call Alerts.

3. Enter an Alert Email Address.

4. Click ( + ).

Tip: You can add multiple email addresses.

Notifications Sent Via Text (SMS)

Using a specially formatted email address defined by cellphone carriers, emergency notifications can be sent via text message (SMS).  As of this writing, the formats below may be used (replace “number” with a 10 digit mobile number with no hyphens).

Alltel number@message.alltel.com
AT&T number@txt.att.net
Cingular number@cingularme.com
Metro PCS number@mymetropcs.com
Nextel number@messaging.nextel.com
Powertel number@ptel.com
Qwest number@qwestmp.com
Sprint number@messaging.sprintpcs.com
Suncom number@tms.suncom.com
T-Mobile number@tmomail.net
U.S. Cellular number@email.uscc.net
Verizon number@vtext.com
Virgin Mobile number@vmobl.com

5. Click [SAVE].

6. Dial * (star) + 911 from an internal phone to test emergency service call notifications.

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