A custom emergency number is a phone number that triggers emergency service call notifications. These custom numbers can be helpful if you have different protocol for emergencies—perhaps you have onsite security or medical personnel that’s called for smaller emergencies. It’s a good idea to add these numbers as a speed dial options on every device in your organization for easier access in case of an emergency.

Tip: To trigger emergency service call notifications when an internal extension is dialed, route the desired line extension to the custom emergency number as the only ring step in the line’s dial plan (Find Me/Follow Me).

1. Click System Settings in the left sidebar.

2. From the General tab > Emergency Service Call Notification section, enter a 10 digit number to the Custom Emergency Numbers field.

3. Click ( + ).

4. Click [SAVE].

Was this help page useful? Send feedback.

Was this help page useful?


This form is to provide feedback on our help pages. if you need assistance, let's talk—we'd love to hear from you.