Just because a voicemail box is shared, doesn’t mean you want to share it with everyone. As such, you should change a shared voicemail box’s password on occasion to ensure that unauthorized individuals never have access to messages that are not for them.

1. Click Shared Voicemail Boxes in the left sidebar.

2. Click the shared voicemail box that requires changes to its voicemail password.


3. From the Voicemail Access tab > Voicemail Box Access section, click [CHANGE PASSWORD].

4. Enter the New Password of at least four digits and then enter it again to confirm it is correct.

5. Click [SAVE].


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