A shared voicemail box cannot be assigned to a line key on a phone, eliminating the ability to visually monitor voicemails (blinking line key). However, by creating a standalone line that acts like a shared voicemail box (meaning it never rings, goes straight to voicemail, and is monitored by multiple users), the line can then be assigned to a device line key.  As such, all users that have this line assigned to their device will see a visual notification (blinking line key) once a voicemail is received.

Note: This is a workaround that replaces the need to create a shared voicemail box extension in order to receive visual voicemail notifications on a device.

Step 1: Create a Line

1. Click Lines in the left sidebar.

2. Click [ADD LINE].

3. The next available number will automatically populate the Extension; change this number as needed (optional).

4. Enter a Name for the line.

Note: This can be overridden by the button label.

5. Click the checkmark icon.


6. Click the new line to edit its settings.


7. From the Dial Plan tab, set the timeout to 0 seconds.

Note: Verify If no answer, send to is set to Voicemail

8. Click [SAVE].


9. From the Voicemail tab, set up the voicemail settings for the shared voicemail box.

10. Click [SAVE].

Step 2: Assign the New Line to a Device Line Key

1. Click Devices in the left sidebar.

2. Click the device that needs the line added to one of its line keys.


3. From the Button Configuration tab, select LINE and then choose the new line.

4. Change the Button Label (optional).

Note: The button label overrides the line name

5. Click [SAVE].

Note: You must power cycle the device to apply any changes made to its settings.


Repeat steps 1-5 for each user that needs access to the shared voicemail box.

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