A shared voicemail box cannot be assigned to a line key on a phone, eliminating the ability to visually monitor voicemails (blinking line key). However, by creating a standalone line that acts like a shared voicemail box (meaning it never rings, goes straight to voicemail, and is monitored by multiple users), the line can then be assigned to a device line key.  As such, all users that have this line assigned to their device will see a visual notification (blinking line key) once a voicemail is received.

Note: This is a workaround that replaces the need to create a shared voicemail box extension in order to receive visual voicemail notifications on a device.

Step 1: Create a Line

1. Click Lines in the left sidebar.

2. Click [ADD LINE].

3. The next available number will automatically populate the Extension; change this number as needed (optional).

4. Enter a Name for the line.

Note: This can be overridden by the button label.

5. Click the checkmark icon.

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6. Click the new line to edit its settings.

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7. From the Dial Plan tab, set the timeout to 0 seconds.

Note: Verify If no answer, send to is set to Voicemail

8. Click [SAVE].

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9. From the Voicemail tab, set up the voicemail settings for the shared voicemail box.

10. Click [SAVE].

Step 2: Assign the New Line to a Device Line Key

1. Click Devices in the left sidebar.

2. Click the device that needs the line added to one of its line keys.

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3. From the Button Configuration tab, select LINE and then choose the new line.

4. Change the Button Label (optional).

Note: The button label overrides the line name

5. Click [SAVE].

Note: You must power cycle the device to apply any changes made to its settings.

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Repeat steps 1-5 for each user that needs access to the shared voicemail box.

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